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Customer Support Associate
Posted on 1/9/2023
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 1-2 years of Customer Support experience including client-facing experience
  • High school diploma or GED
  • Banking and financial experience a strong plus
  • Passion for helping people
  • Ability to learn and work effectively in a virtual environment
  • Critical thinker who loves to solve problems and recommend enhancements
  • A quick thinker and a fast learner with the ability to work and make decisions in a rapidly-changing environment
  • Ability to effectively manage difficult conversations
  • Technology savvy individual who can adapt to rapidly changing tools and technologies
  • Exhibits uncompromising integrity
  • Excited about growing a career within a rapidly growing company
Responsibilities
  • Resolve small business owners' requests regarding Bluevine's products via inbound call, outbound follow-ups, email, and/or chat (average of 25-35+ contacts per day)
  • Ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
  • Leverage Bluevine's innovative technology solutions and systems to process customers requests
  • Meet or exceed performance expectations based key performance indicators like customer experience, effectiveness, and efficiency
  • Identify, resolve, and or escalate risks that may impact the business
  • Provide customer experience feedback along with recommended enhancements
  • Review documents submitted by customers in order to extract information and provide status updates
Bluevine

501-1,000 employees

Small business banking solutions
Company Overview
Bluevine’s mission is to enable a better financial future for small business owners through innovative banking solutions designed just for them. The company builds better banking solutions for growing businesses, and provides the attention and service they deserve by combining industry-leading technology and security with dependable customer support.
Benefits
  • Health, vision, & dental insurance
  • Competitive salary
  • 401k
  • PTO & holidays
  • Parental leave
  • Life insurance
  • Commuter pass
  • Weekly catered lunches
  • Volunteering events
  • Happy hours
Company Core Values
  • Lead with integrity
  • Operate as owners
  • Push boundaries
  • Grow together