Full-Time
Senior Technical Analyst
Posted on 7/29/2026
OneSource Virtual
501-1,000 employees
BPaaS provider automating Workday processes
No salary listed
Remote in USA
Remote
Bachelor's
 IT & Security (1) |
|---|
Get referred to OneSource Virtual
See people who can refer or advise you
- A bachelor's degree in Computer Science, Information Technology, or a related technical field, or 7+ years of equivalent experience.
- At least 5 years of technical support experience focused on enterprise applications.
- At least 3 years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution.
- Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting.
- Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification.
- Experience in Agile software development environments.
- Strong technical understanding of enterprise application platforms, including system architecture, database operations, integration points, and common failure modes.
- Strong troubleshooting and analytical skills, including complex technical investigations and root cause analysis.
- Incident management expertise, including structured support processes, service level agreements, escalation handling, and prioritization.
- Ability to translate technical specifications into support procedures and build proactive support capabilities for new functionality.
- Ability to understand and explain highly complex technical concepts.
- Ability to manage multiple support initiatives and work effectively with other groups and third parties.
- Set accurate time estimates for assigned support activities and projects within areas of expertise and adjacent knowledge areas.
- Maintain accountability for work product and ensure support deliverables meet quality standards and customer satisfaction requirements.
- Perform job monitoring and system health surveillance for application platforms, proactively identifying performance issues and potential service disruptions.
- Execute incident triage, escalation, and resolution processes while maintaining customer communication and expectation management.
- Conduct ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence.
- Collaborate with development and product teams on upcoming releases, participate in knowledge transfer, create support documentation for new functionality, and ensure readiness before feature deployment.
- Investigate, troubleshoot, and resolve customer tickets while communicating with customers to ensure timely and satisfactory resolution.
- Use AI tools and automation to improve support efficiency, automate routine tasks, and enhance incident detection and resolution.
- Apply established standards and best practices across support activities, incident management, and customer interactions.
- Recommend innovations and process improvements to enhance support methodologies, reduce resolution times, and improve platform reliability.
- Mentor associate- and staff-level teammates on technical troubleshooting, problem-solving approaches, and platform expertise.
- Independently fill information gaps and work past delivery obstacles to accomplish tasks.
- Respond effectively under pressure during high-priority incidents and platform outages.
- Experience with application performance monitoring tools.
- Scripting and automation skills in PowerShell, SQL, or similar languages for troubleshooting and process efficiency.
- Experience with AI tools for support enhancement, including automated ticket routing, intelligent alerting, and predictive maintenance capabilities.
- Cloud platform experience with AWS, Azure, or similar environments, including monitoring and troubleshooting cloud-based applications.
- Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing.
- Salesforce experience or certification.
OneSource Virtual provides Business Process as a Service (BPaaS) tailored for Workday users. Its cloud-based offerings cover payroll, HR administration, benefits administration, and financial management, delivered through automated, end-to-end services that customers subscribe to. The product works by combining automation with Workday-focused processes to streamline and manage core HR and finance workflows from a single outsourced service, reducing manual work and enabling faster, more accurate operations. Compared with traditional outsourcing, OSV centers its service around a Workday-enabled BPaaS model and scalable, automated processes, allowing for consistent delivery across clients of various sizes and industries. The company’s goal is to help organizations lower operating costs, improve accuracy, and boost productivity by providing comprehensive, automated HR, payroll, and financial management in the cloud through a customer-centric service experience.
Company Size
501-1,000
Company Stage
Series B
Total Funding
$165M
Headquarters
Dallas, Texas
Founded
2008
Get referred to OneSource Virtual
See people who can refer or advise you
Simplify's Take
What believers are saying
- TA Associates bought control in January 2026, funding product expansion and customer capabilities.
- Workday named OSV 2026 Partner of the Year for Innovation, validating product relevance.
- New board hires from Workday and payments strengthen sales, ecosystem access, and execution.
What critics are saying
- Workday GO now bundles partner payroll, squeezing OSV on midsize accounts.
- OSV’s business stays hostage to Workday adoption and any platform strategy shift.
- OCC trust-bank execution through October 2026 adds regulatory and operational failure exposure.
What makes OneSource Virtual unique
- Exclusive Workday focus since 2008 makes OSV deeply embedded in customer workflows.
- OSV processes over $250 billion annually and serves 1,500+ Workday customers.
- July 2026 trust bank launch hardens treasury operations around OSV’s payments platform.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%OneSource Virtual appoints three new board members. Matt Brandt, Bala Janakiraman, and Amit Aghara bring deep experience in Workday, payments, and enterprise technology. OneSource Virtual (OSV), a leading provider of HR and payments services for the Workday ecosystem, named three new members to its Board of Directors: Amit Aghara, Matt Brandt, and Bala Janakiraman. Each brings deep experience in Workday, payments, or enterprise technology. Together they will help guide OSV into its next phase of growth. OSV serves more than 1,500 Workday customers and moves over $250 billion in treasury annually. The new appointments follow OSV's January 2026 strategic majority growth investment from TA Associates to fund continued growth, product innovation, and new customer capabilities. "Matt, Bala, and Amit each bring something distinct to our board," said John Bax, CEO of OneSource Virtual. "Matt knows the Workday partner ecosystem inside and out. Bala has scaled some of the most respected names in payments. And Amit has led product and technology through rapid growth. We're fortunate to have all three of these leaders share their expertise as OSV continues to grow." [To share your insights with us, please write to [email protected]]
OneSource Virtual adds three industry veterans to Board of Directors. June 17, 2026 Amit Aghara, Matt Brandt and Bala Janakiraman OneSource Virtual (OSV), a provider of HR and payments services for the Workday ecosystem, has appointed Amit Aghara, Matt Brandt and Bala Janakiraman to its Board of Directors as the company positions for continued expansion following a recent growth investment. The appointments come several months after TA Associates completed a strategic majority investment in OSV in January 2026. The company said the funding is supporting ongoing growth initiatives, product development efforts and the expansion of customer capabilities across its platform. OSV serves more than 1,500 Workday customers and facilitates more than $250 billion in annual treasury movement, giving the company a significant footprint within the Workday services and payments ecosystem. The addition of three executives with backgrounds spanning enterprise software, payments and technology is expected to strengthen the board as the company scales its operations and product offerings. "Matt, Bala, and Amit each bring something distinct to our board," said John Bax, CEO of OneSource Virtual. "Matt knows the Workday partner ecosystem inside and out. Bala has scaled some of the most respected names in payments. And Amit has led product and technology through rapid growth. We're fortunate to have all three of these leaders share their expertise as OSV continues to grow." Aghara joins the board with experience building software, payments and artificial intelligence businesses across multiple industries. He currently serves as Chief Technology Officer at Fintech, where he oversees technology architecture, product strategy and platform innovation. Prior to Fintech, he was a founding team member at Kore.ai, helping launch the company's agentic AI platform. Earlier in his career, he held a senior technology leadership role at Kony, contributing to the company's growth before its acquisition, and began his career at IBM, where he developed software products and earned several patents. Brandt brings extensive experience in enterprise software sales and partner ecosystems. Most recently, he served as Senior Vice President of Global Partners at Workday, where he helped lead the company's transition to a partner-first operating model. Before joining Workday, he held leadership roles at SAP and other software companies. A graduate of the U.S. Military Academy at West Point, Brandt began his professional career as an officer in the U.S. Air Force. Janakiraman adds deep payments and financial technology expertise to the board. He most recently served as CEO and board member of Onbe, a corporate payouts platform focused on enterprise clients. During his tenure, he led efforts to integrate predecessor businesses and build a modern business-to-consumer payments platform. Earlier, he was CEO of BluePay, guiding the company through its acquisition by First Data. Following the transaction, he served as Executive Vice President and Head of Partner Solutions at Fiserv. The board additions reflect OSV's focus on strengthening leadership oversight as organizations continue to seek more efficient ways to manage payroll, benefits administration, accounts payable, tax compliance and earned wage access within Workday environments. The company has worked exclusively with Workday customers since its founding in 2008, providing technology and services designed to automate administrative and transactional processes while helping organizations maximize the value of their Workday investments. With its growing customer base and expanded board expertise, OSV is positioning itself to support increased demand for integrated payroll, finance and benefits operations as enterprises continue to modernize workforce and back-office processes.
OneSource Virtual (OSV), a provider of HR and payments services for the Workday ecosystem, has announced a strategic majority investment from TA Associates. OSV founders, management and employees will retain a significant minority stake, whilst existing investors Halyard Capital and TCV will fully exit. Founded in 2008, OSV serves over 1,400 Workday customers, providing payroll, tax, earned wage access, accounts payable and benefits services. The company has grown its client base by 20% annually since 2020. The investment will support OSV's organic growth, product innovation and enhanced customer capabilities across the Workday ecosystem. TA Associates plans to expand OSV's product capabilities, including AI-enabled enhancements, and introduce operational initiatives to improve customer experience. Financial terms were not disclosed.
OneSource Virtual introduces expanded Leave Administration Services powered by absencesoft.
AUSTIN, Texas, June 12, 2024 /PRNewswire/ -- Today, Safeguard Global Pay and OneSource Virtual, two leading providers of HR and payroll solutions, are excited to announce the expansion of their partnership. This collaboration aims to deliver a comprehensive Payroll Suite tailored for Workday users, reaffirming their dedication to simplifying and enhancing HR and payroll processes for organizations worldwide.As a Workday-exclusive partner, OneSource Virtual is keenly focused on streamlining operations across HR, payroll, and finance for Workday customers. OneSource Virtual solutions provide a unique mix of technology and service to reduce administrative burdens, improve accuracy, and increase efficiency. Nearly 900 Workday Payroll customers partner with OneSource Virtual for payroll administration, payroll tax, garnishment services, and more.Safeguard Global Pay has solidified its position as a global workforce compliance and payroll specialist. Its mission is to facilitate seamless, efficient, and compliant global employment for companies of all sizes. With a strong emphasis on guiding organizations through the intricacies of global payroll and compliance, Safeguard Global Pay is dedicated to streamlining HR operations for their clients.Valerie Tazelaar, Payroll Director at FICO and longtime mutual customer, emphasized the partnership's benefits, stating: "You're working with a team of people that knows your organization