Full-Time

Manager – Mid Market Customer Success

Updated on 6/12/2024

Udemy

Udemy

5,001-10,000 employees

Online learning platform for diverse skills

AI & Machine Learning
Education

Compensation Overview

$128k - $160kAnnually

+ Benefits + Equity + Uncapped OTE

Mid

San Francisco, CA, USA

Requirements
  • 10+ Years working with organizations in a customer facing capacity ideally at a SaaS or technology company
  • 3+ Years managing Customer Success teams or similar functions
  • Proven ability to partner with VP-level/C-Suite stakeholders
  • Track record of achieving retention targets
  • L&D/ HR Tech experience an advantage
Responsibilities
  • Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers
  • Effectively forecast against revenue targets and closely manage pipeline with CSMs
  • Develop and implement strategies and processes to enable the team to effectively identify and manage risk and opportunities in your BoB
  • Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets
  • Develop a risk mitigation strategy for our largest, most strategic accounts
  • Build and facilitate positive, collaborative relationship with cross-functional partnerships
  • Build strong executive relationships and act as a strategic thought partner with our largest customers
  • Up to 20% travel to facilitate in-person Executive Business Review and strategic customer meetings with CSMs and internal team/leadership meetings

Udemy is an online skills marketplace and learning platform that offers a wide range of courses for individuals and organizations worldwide. The platform leverages the expertise of 75,000 instructors and powerful technology to provide flexible skill development, revolutionizing learning for the future of work.

Company Stage

Series A

Total Funding

$394.3M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

31%

Benefits

Global benefits - Our many benefits, equity, and time-off programs are made-to-fit for each of our international locations.

Charitable matching - Help a cause that matters to you. We match monetary contributions up to a certain annual limit for eligible nonprofits and charities.

Learning incentives - Get free access to Udemy and Udemy Business courses plus a yearly stipend to spend on your professional development.

UBelong program - We prioritize Diversity and Inclusion through events, trainings, and meet-ups facilitated by our many Employee Resource Groups.

Learning programs - Our amazing Learning and Development team regularly provides top-notch training sessions and company-wide learning initiatives.

Guest speakers - We believe in diversity of perspective and regularly host speakers from a variety of industries and backgrounds.

Brain food - When in the office employees can enjoy snacks for all dietary preferences and restrictions.

Company events - Enjoy company celebrations, wellness events, and fun extracurriculars like yoga, cooking classes, karaoke, and more.

Well-being memberships - Stay zen with free access to the entire Headspace library. Plus, get free coaching and therapy sessions through Modern Health.

Groups and clubs - Connect with others who share your interests. We have dozens of groups, including Women at Udemy and Culture Crew.