Simplify Logo

Full-Time

FSI Client Success Partner

Confirmed live in the last 24 hours

MongoDB

MongoDB

5,001-10,000 employees

Developer data platform for various use cases

Data & Analytics

Expert

London, UK

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Management
Requirements
  • Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; Master's degree preferred
  • 12+ years of experience managing Enterprise-scale customers with complex technology landscape, for a fast-paced SaaS product / portfolio
  • 5+ years of recent experience managing FSI customers as a strategic engagement manager / equivalent, accountable for governance, tracking against KPIs and value tracking. Lead business reviews and owning relationships with C / EVP level stakeholders
  • Proven prior experience in project managing large services engagement involving technical resources and escalation management (TAM or equivalent)
  • High organizational skills in workflows, operating in a very structured manner to ensure meticulous management of all project aspects
  • Solid understanding of project management methodologies, tools, and techniques
  • Experience in presenting program updates and risks to C / EVP level executives
  • Proven ability to provide a forward-looking view, anticipating future customer needs, market trends, and technological advancements
  • Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts
  • Ability to navigate and mitigate risks effectively, with a focus on problem-solving and proactive issue resolution
  • A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customers
  • Prior exposure to database, cloud, and infrastructure technology is a plus
  • Strong leadership and communication skills.
Responsibilities
  • Develop and implement comprehensive project plans outlining key deliverables, milestones, and resource allocations
  • Coordinate closely with internal technical teams to ensure seamless execution of project tasks and alignment with customer expectations
  • Act as the primary liaison between the organization and the customer, cultivating strong relationships with customer executives and stakeholders
  • Proactively identify project risks and develop mitigation strategies in collaboration with cross-functional teams
  • Cultivate and maintain trusted relationships with customer stakeholders, including executives and technical leads
  • Effectively communicate project updates, milestones, and risks to both internal and external stakeholders
  • Serve as the escalation point for critical project issues, providing timely updates and recommendations to senior management
  • Take decisive action to address any issues or challenges that arise during project execution
  • Provide regular updates and reports to high-level executives, translating technical details into strategic insights
  • Monitor the performance of technical resources closely, ensuring adherence to project timelines and quality standards
  • Conduct regular assessments of project deliverables and customer satisfaction levels
  • Provide strategic guidance and forward-looking insights to both internal and external stakeholders
  • Collaborate with customer executives to identify long-term business objectives and align project activities accordingly

MongoDB offers a developer data platform with capabilities for transactional, search, analytics, and mobile use cases, featuring a flexible document data model and a unified query interface. The platform includes cloud services, multi-cloud developer data platform, and self-managed options, empowering developers to build faster and scale further.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

22%

1 year growth

35%

2 year growth

53%

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility