Full-Time
Client Service Quality Assurance Manager
m/w/d
Updated on 8/24/2026
Scalable
11-50 employees
Digital care platform scaling healthcare delivery
No salary listed
Berlin, Germany
Remote
Work from the central office in Berlin or Munich.
 QA & Testing (2) |
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- You have initial, solid professional experience in client service, quality assurance, or an operational role, ideally in a dynamic environment or the fintech industry.
- You have excellent written and spoken communication skills in English and German at least at C2 level.
- You have a strong affinity for technical topics such as software and artificial intelligence tools and are enthusiastic about using technology to automate repetitive tasks, even if you are not a programmer.
- You have an analytical mindset, are confident working with data and dashboards, and understand how to uncover the reasons behind metrics.
- You approach your work proactively and with a solution-oriented mindset, preferring to improve a process rather than simply execute it.
- Review daily interactions between agents, the chatbot, and customers, beginning with manual case reviews to develop a deep understanding of quality requirements and maximize customer satisfaction.
- Use collected data to identify systemic problems, product defects, and process deficiencies and determine the reasons behind key metrics.
- Translate complex analytical findings into clear insights and actionable recommendations for stakeholders across Client Service and the Product team.
- Define comprehensive quality standards as the foundation for human workflows and artificial intelligence models.
- Support the transition from manual audits to managing automated quality assurance tools, review edge cases, validate artificial intelligence assessments including chatbot interactions, and ensure that the artificial intelligence applies standards accurately.
- Identify opportunities to automate recurring quality assurance workflows, improve data provision, and continuously increase quality-management efficiency.
Scalable Care is a digital care platform that uses conversational AI and automation to help organizations deliver healthcare at a larger scale. The system automates routine interactions and workflows to boost the capacity of healthcare teams, create additional revenue streams, and improve patient outcomes. It works by integrating AI-driven chats and automated processes into care delivery, enabling tasks such as triage, scheduling, follow-ups, and other frontline duties to be handled more efficiently. What sets it apart from competitors is its explicit focus on scalable workforce enablement and revenue growth through AI-powered automation, rather than just offering a single tool or interface. The goal is to empower organizations to expand their healthcare capacity, increase earnings, and achieve better health results for patients.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Francisco, California
Founded
2019
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See people who can refer or advise you
Simplify's Take
What believers are saying
- July 2026 funding raised €155 million, valuing Scalable around €1.5 billion.
- March 2026 overnight account launched at 2.50% to capture deposits aggressively.
- August 2026 derivatives expansion and leveraged World ETF broaden monetization across active traders.
What critics are saying
- Trade Republic’s simpler bank product and card attack Scalable’s retail growth through 2026.
- PFOF ban pressure in June 2026 and gettex repricing squeeze broker economics.
- A failed banking or exchange rollout would trap Scalable between margin pressure and commoditized distribution.
What makes Scalable unique
- September 2025 ECB bank charter gives Scalable deposit and lending capability.
- Scalable launched its own European Investor Exchange, reducing dependence on third-party venues.
- Scalable combines broker, robo-advisor, and overnight savings in one regulated platform.
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Benefits
Relocation Assistance
Professional Development Budget
Commuter Benefits