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Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

1UpHealth

1UpHealth

51-200 employees

FHIR data platform for healthcare interoperability

Data & Analytics

Senior, Expert

Boston, MA, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
SQL
Requirements
  • 7+ years of Customer Success Management experience in healthcare or healthcare technology
  • Experience in internal and external training initiatives
  • Data-driven, strategic thinking skills
  • Strong interpersonal and communication skills
  • Experience in full lifecycle of customer success post-sales
  • Proficiency in CRM and modern SaaS CS tools
  • Experience with SQL and data visualization tools
  • Prior start-up experience
  • Experience in SaaS delivery and engagement models
  • Experience in healthcare interoperability specific to Payer systems
  • Ability to engage with Regulatory and Compliance stakeholders
Responsibilities
  • Lead a portfolio of customers
  • Work cross functionally with various teams
  • Analyze customer data and feedback
  • Identify key customer needs and opportunities
  • Maintain high client engagement and satisfaction
  • Own customer communications and success plans
  • Partner with Product team for new features
  • Develop strong relationships with team members
  • Identify upselling and cross-selling opportunities
  • Bring ideas to build customer success practice

1upHealth, Inc. excels in providing a comprehensive FHIR data platform that emphasizes interoperability and computability, vital for adhering to regulatory requirements in the healthcare sector. This focus makes it a standout company in enabling seamless data sharing across various healthcare organizations, fostering a culture of transparency and efficiency. The commitment to improving healthcare data accessibility and analysis positions this company as a leader in the healthcare data management industry, offering employees a chance to work with cutting-edge technology in a field that has a direct impact on public health outcomes.

Company Stage

Series C

Total Funding

$75.6M

Headquarters

Boston, Massachusetts

Founded

2017

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

29%

Benefits

Unlimited PTO & Sick Time

Comprehensive Medical and Dental Insurance

401(k)

Paid Parental Leave

Flexible Work Location

Quarterly wellness reimbursements or monthly commuter stipend

Home office stipend

Weekly catered lunches (Boston office only)

Team lunches – Grubhub stipends every other week

Identity theft protection