Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Representative (Spanish Speaking) to be a part of making that happen.  

The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills

Responsibilities:

• Managing a set of customers who utilize a specific set of Arctic Wolf’s products
• Achieving renewal and expansion targets through consultative selling techniques
• Delivering a high level of customer service through frequent touchpoints, intaking feedback and delivering to the relevant stakeholders.
• Identifying sales opportunities for customers by positioning additional service offerings
• Effectively negotiating transactions through effective planning and developing plans for future growth with both internal and external customers. This includes leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf cross-sell opportunities.
• Creating and managing automated processes to effectively forecast and communicate with at-risk customers.
• Managing and nurturing customer relationships through a strategic partner sales process
• Working in a rapidly changing and transparent team environment

Skills and Requirements:

• Fluency in Spanish
• 1+ years of demonstrated success in a sales role, preferably in a technology organization.
• Business development, lead generation, and outbound calling experience strongly desired
• The ability to be flexible and work collaboratively with many stakeholders in a rapidly changing environment is required
• Bachelor’s degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality, and commitment.
• Excellent organizational skills and written/oral communication skills
• This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
• Up to 25% travel may be required

Preferred Skills:

• Knowledge of and/or experience Account Management tools (Gainsight, etc)
• Excellent verbal and written communication skills working in a professional environment
• Strong collaboration and team building skills
• Ability to collaborate, interpret and communicate initiatives quickly and with confidence

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), as well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. 

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible time off, paid volunteer days, and paid parental leave

• 401k matching program

• Enhanced maternity leave and fertility support services

• Robust Employee Assistance Program (EAP) for mental health services

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.