Customer Host

The Role 

The Customer Host will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

Salary: £25,436

Location: On-site in Slough (SL1 1DY)  

Hours: Mon-Fri (9-5pm)

Who We Are

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

What you'll be doing:

• Respond to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague.
• Act as an ambassador for Fedcap in the delivery of customer service and social innovation
• Ensure that the office environment is safe and inviting allowing our customers to always feel welcomed and comfortable
• Listen, share and act on feedback from customers through purposeful interactions
• Office procurement of consumables
• Diary Management of training and meetings rooms 
• Daily office walkthroughs supporting the office in its delivery of Health and Safety
• Build and support our customers through an awareness of local opportunities and events
• Support our customers in their Job Searching journey when attending the office
• Take a proactive approach to engage, interact and support customers where possible.
• Administration of Petty Cash and assisting with associated payments.
• Collate “good news” stories working closely with Employment Advisors, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres).
• Assist the team in ensuring a high level of customer engagement or re-engagement and ensure participant records are maintained to reflect contact or attempted contact made.
• Any other ad hoc duties in line with delivery programme requirements. 

What you'll need:

• Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!
• Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment 
• Excellent communication skills; confident, warm and welcoming. 
• The ability to build rapport and work effectively in a, sometimes, challenging environment 
• Organisation skills and ability to priorities
• Experience of general office administrative duties
• Experience of appropriate IT systems including Microsoft Office packages and databases

Key Competencies:  

• Adaptability
• Results focused
• Customer centric 
• Rapport building 
• Resilience 
• Quality & compliance.

Here’s what makes Fedcap a Rewarding Career...

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We’re a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve.

• You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
• You’ll work locally: Embedded in the places you know— towns, villages, and rural communities.
• You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
• You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
• You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Additional Information 

Equity, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.

INDHP