Appraisal Coordinator

Vontive is the quiet manifestation of technology transforming real estate finance. We provide liquidity to homebuilders, investors buying and renovating properties, and landlords. Our mortgages close 80% faster than bank loans and offer the same competitive pricing. The company was founded in 2017 by Freddie Mac and Palantir Technologies alumni. Our profitable +800% annualized growth is the result of amazing people, collaborative teams, and steadfast commitment to our ethics, diversity, and inclusion.

This will initially be a remote position, while we hire resources in the area, then you will transition to being in office. Candidates are required to be located in the San Antonio, Texas area.

As an Appraisal Coordinator you will be responsible for managing all aspects of the appraisal ordering process. Your responsibilities will include:

• Monitors and handles the entire pipeline process of appraisal orders daily from order entry to delivery
• Maintains workflow efficiency through Mercury Network
• Follow up on progress of appraisal order assignments outside of expected timeframe
• Handling communications with loan officers, processors, underwriters, collateral analysts and appraisers regarding the status of appraisals, ETA’s, etc.
• Track and communicate issues and status updates to requestor in a calm and professional manner both verbally and in writing
• Contact appraisers and clients for status updates while maintaining a detailed communication record
• Tracking and processing of invoices
• Have a thorough understanding of all valuation products and requirements
• Perform related duties as assigned by manager

• Minimum of 1 years of administrative experience; mortgage or appraisal experience preferred
• Organized and detail oriented person with the ability to multi-task in a fast paced environment with a high level of production
• Experience with Mercury Network preferred
• Must have strong written and verbal communication skills
• Ability to function efficiently and effectively to meet deadlines
• Outstanding people and customer service skills
• Must be able to manage a high volume of emails, voicemail and incoming phone calls and messages
• Effectively communicate with people of all levels

Our benefits are designed for your total well being and include:

• Competitive salary and compensation package
• Comprehensive medical, dental and vision coverage
• Monthly fitness and wellness reimbursement
• Healthy snacks, beverages and meals at the office
• Your choice of equipment, ergonomic setup
• Company-sponsored events and volunteering opportunities
• Flexible hours, unlimited vacation
• 16 weeks of parental leave
• Short- and long-term disability coverage
• Life insurance policy

At Vontive, you will find a team committed to diversity, inclusion, and values of:

• Take Initiative: We should feel empowered to experiment, build and solve problems proactively
• Assume Best Intent: We believe that our peers are working to the best of their ability with the resources and information they have at their disposal
• Feedback: Whether it’s coming from our customers or our colleagues, we listen, empathize, and act quickly. When delivering feedback we do it with compassion and recognize that there are different ways to approach a problem.
• Strive for Simplicity: When taking on problems, we always ask ourselves if they can be broken down further. By tackling one thing at a time, we’re able to produce a cleaner product, avoid distractions and deliver desired outcomes..
• Build Two Way Doors: We solve our problems by committing to easily reversible solutions allowing for quick experimentation and iteration if need be.
• Drive Clarity: We don’t assume everybody has the necessary context or knowledge to act. We strive to proactively push information and encourage others to ask questions.

Vontive is an equal opportunity employer that promotes diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Due to the threat of more infectious and deadly COVID-19 variant strains emerging, and to prevent the spread of COVID-19, we require that newly-hired employees for this position be fully vaccinated against COVID-19 as a condition of employment. We will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons and/or as otherwise required by applicable law.