Business Process Continuous Improvement Manager

Furthermore, here at FFE we value our employees giving them the freedom to be creative and innovative. Having a great team spirt and people that are proud to work for a company that saves lives, our teams see the direct impact of their efforts in the daily operations.

Scope of the role

 Job Summary:

The Business Process Continuous Improvement Manager plays a pivotal role in enhancing organisational efficiency by analysing, optimising, and streamlining business processes. This individual will drive continuous improvement initiatives, foster a culture of excellence, and ensure alignment with strategic objectives while delivering measurable improvements in productivity, cost-effectiveness, and quality.

 Key Objective:

Improve customer satisfaction by improving FFE’s ability to:

• Deliver projects on Time to Cost and Quality
• Deliver products On-Time, In Full, No Errors

Improve employee satisfaction by:

• Supporting teams in streamlining processes to reduce work content.
• Supporting teams to define processes and ownership to reduce confusion and accountability problems.
• Engage teams in measuring and improving processes to drive a culture of continuous improvement. Improvements in employee engagement.

Position: Business Process Continuous Improvement Manager

Salary: £70,000 per annum
Hours: .1 FTE, 39 hours per week

Job Category: Finance

Job Type: Full Time 12-month Fixed Term Contract

Job Location: Hitchin

Benefits: 25 days holidays, bonus, Halma Pension plan

Duties & Responsibilities

• Develop and implement a Continuous Improvement strategy aligned with business goals.
• Work with all the Heads of Departments (HoDs) to identify the Key departmental and cross functional processes, as well as any process gaps, and areas for improvement.
• Lead workshops and training sessions enhancing Continuous Improvement capabilities across the business.
• Work directly with teams and HoDs on change management to ensure the pace of change is appropriate and that new ways of working are embedded.
• Using methodologies such as Lean or Six Sigma, work with the HoDs to ensure that our processes are fit for purpose (Agile, efficient, resilient to errors, clearly understood, add value with clear accountabilities).
• Drive adoption of fit for purpose processes.
• Drive the digitalisation and standardisation of processes, including workflows.
• Work with HoDs to develop appropriate KPI /SLAs to drive minimum service levels and continuous improvement. Collect and analyse data to evaluate impact of process changes, and report findings to relevant stakeholders including HoDs as well as the Executive Leadership Team.
• Provide coaching and become the go-to person for Continuous Improvement initiatives.

Skills, Qualifications & Experience

• 2:1 bachelor’s degree in engineering, Business Administration, Operations Management or IT Disciplines.
• Lean, Kaizen, or Six Sigma Green Belt certification preferred (Black Belt a plus).
• Proven experience in process improvement and project management, with proficiency in process mapping software and data analysis tools.
• Ability to work cross functionally - working with Operations, Technical, Sales and Marketing, and Finance teams to align processes with business goals.
• You stay abreast of industry and technological trends, and best practices to ensure innovative approaches to process improvement.
• Excellent IT Skills ideally with experience in managing and executing CRM/ERP/ PLM related projects. D365 BC experience preferred.
• Worked with a variety of business systems such as Jira, Cognidox HubSpot, SharePoint.
• Strong interpersonal skills with the ability to build trust across all levels of the organisation
• Clear and adaptable communication style, with the ability to convey complex ideas simply, verbally and in writing
• High emotional intelligence, with a calm and empathetic approach in high-pressure environments Resilience and flexibility to navigate competing priorities and evolving demands
• Must be within commutable distance from our Hitchin office.

Behaviours

• Proactive approach to working, driven and self-disciplined
• Collaborative and team player
• Adaptable with a positive attitude, while being meticulous and detail-oriented
• Practical and hands-on

Applicants must be resident and entitled to work in the UK

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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