Director of Customer Operations
Posted on 1/17/2023
INACTIVE
Automated fleet management software for aircraft charters
Company Overview
JetInsight is a leading company in the aviation industry, providing top-tier quoting and fleet management software that enhances safety, efficiency, and profitability for aircraft charter operators. The company's competitive edge lies in its automation capabilities, freeing up teams to concentrate on crucial tasks, and its expansive network, which is the largest of on-demand aircraft in the world. This, coupled with its commitment to next-generation software development, positions JetInsight as a frontrunner in the industry, serving hundreds of operators across the United States.
Company Stage
Pre-seed
Total Funding
$140K
Founded
2014
Headquarters
San Mateo, California
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 8%2 year growth
↑ 34%Locations
Burlingame, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- Smart, strategic, and self-driven, with a product-focused mindset
- A history of success leading customer success or customer support teams - 3+ years of experience leading a team of 10+ employees
- Self-motivation and an attitude that gets things done
- A desire to learn and immerse yourself in a new industry to truly understand the customer
- Experience working with a technical product
- Strong work and team ethic with high standards of quality
- Strong problem-solving abilities to quickly understand customer's core issues and find creative solutions
Responsibilities
- Setting vision, key performance indicators, and targets for Success and Support with leadership team, and then executing vision to achieve or exceed targets
- Onboarding and training new team members
- Developing team members to ensure that each person achieves their potential
- Evolving Operator Support and Operator Success processes to achieve KPI targets
- Handling customer escalations to create positive outcomes
- Providing product feedback to the Product team
- Professionalism in all customer relationships
- Some after hours and weekend work may be required
Desired Qualifications
- A strong interest in aviation and/or the travel industry is a plus