Full-Time
Loan Support Representative
Updated on 12/3/2024
First Entertainment Credit Union
51-200 employees
Member-focused financial services for entertainment industry
Compensation Overview
$24 - $29.95Hourly
Junior, Mid
Hollywood, Los Angeles, CA, USA
This is a full-time, hybrid opportunity based in Hollywood, CA.
- High school graduate or equivalent. Work-related experience or related college degree preferred.
- A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
- Working knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Working knowledge of regulations applicable to essential responsibilities.
- Effective communication skills across all levels of audience.
- Proficiency in MS Office products on a daily basis (Word, Excel, Outlook), Meridian Link and Symitar for Windows (Episys).
- Provide exceptional member service through various communication channels, including calls, secured messaging, and other tasks within the department.
- Accurately present information and perform tasks associated with Lending Operations.
- Respond to and resolve telephonic inquiries such as explaining loan servicing, process and procedures, technical assistance, concerns regarding existing loans and any other lending related matters.
- Ensure compliance with all credit union policies and procedures within Lending Operations.
- Perform and review quality control audit reports to ensure loans and credit cards are properly funded and documented.
- Review and utilize quality control standards to identify training needs, process enhancements, system changes and other initiatives to create and increase efficiencies.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services.
- Perform other duties as assigned.
First Entertainment Credit Union provides a range of banking and financial services specifically designed for its members, primarily those in the entertainment industry, though membership is open to others. The credit union offers various financial products, including term savings certificates, home equity lines of credit, debt consolidation loans, auto loans, and insurance products. They also provide investment services and emphasize financial education through free webinars and online tools like financial calculators. Unlike traditional banks, First Entertainment Credit Union focuses on member satisfaction by offering lower rates and better terms, aiming to build long-term relationships with its members.
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1967
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Members benefit from competitive rates and better terms compared to traditional banks, enhancing financial well-being.
- The Home Rewards Program has already provided significant rebates, making homeownership more feasible for members.
- Strategic partnerships and sponsorships, like with The Academy of Magical Arts, offer members specialized financial resources and support.
What critics are saying
- Focusing primarily on the entertainment industry may limit market expansion and diversification opportunities.
- High turnover in key management positions could lead to strategic misalignments and operational disruptions.
What makes First Entertainment Credit Union unique
- First Entertainment Credit Union specifically tailors its financial services to the entertainment industry, unlike traditional banks that serve a broader audience.
- Their strong emphasis on financial education through complimentary webinars and seminars sets them apart from competitors.
- The partnership with The Academy of Magical Arts highlights their unique understanding and commitment to niche entertainment sectors.
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