Job Posting Title:
Work Control Specialist
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Hiring Department:
Facilities Services
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Non-Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
AUSTIN, TX
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Job Details:
General Notes
You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:
• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.
Purpose
To assist university departments with compliance efforts put in place by the new key control and accountability policy; adhere to new and established standard operating procedures in order to meet operational requirements.
Responsibilities
Process incoming electronic key requests, checking requests for accuracy and completeness. Issue keys at the customer service counter while adhering to key security policies. Receive and process returned keys from customers. Answer incoming phone calls and assist with questions and client requests.
Maintain key system records, verify key bitting accuracy, manage filing systems for accurate record retention and retrieval, and prepare keys for satellite campus courier deliveries and contractor key requests.
Receive and process Facilities Services service requests through the electronic work order system, assist customers with UTWorks submissions, conduct follow-up communications as needed, identify and escalate critical issues, and maintain a high level of accuracy and attention to detail in all aspects of customer service and work order documentation.
Work in a fast-paced environment while maintaining a superior level of customer service, cooperation, and collaboration. Requires initiative to work independently and as a team member, and follow standard operating procedures. Ability to accept constructive feedback as necessary.
Establish and maintain rapport with university building managers, campus clients, and internal staff. Represent the department at outreach meetings as assigned.
Represent Lock & Key Services on special projects and departmental initiatives, including key audits and reporting activities.
Safely operate UT-owned vehicles.
Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio. Occasional overtime may be required to support organizational goals and objectives. Will push, pull, and lift.
Required Qualifications
High school graduation or GED. Three years of experience in a work order control environment. One year of intermediate experience using an integrated work order management system. Two years of above-average experience with data entry with a high degree of accuracy. Two years of intermediate experience using Microsoft Word, Outlook, and Excel. Excellent customer service, organizational, and time-management skills, along with the ability to manage multiple projects and competing priorities concurrently. Adaptability for learning new software and processes. Must possess and maintain a Class "C" Texas Driver's License. If not currently a Texas resident, must obtain a Texas driver's license within 30 days after entering Texas as a new resident.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Bachelor's degree in business administration or similar. More than three years of broad-based experience in a Lock & Key Services type operation. More than one year of experience using an integrated work order management system. Two or more years of above-average experience with data entry with a high degree of accuracy. More than two years of experience using Microsoft Word, Outlook, and Excel. Experience with direct customer service. Excellent telephone etiquette.
Driving Required
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
Salary Range
$42,136 + depending on qualifications
Working Conditions
All weather conditions
Standard office
Electrical/mechanical
Keyboard
Manual dexterity
Climbing of stairs
Lifting and moving
Work Shift
40 Hours per week, Monday-Friday, 7:30 am-4:00 pm. Occasional overtime work may be required per operational requirements.
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
- Other materials upon request
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Clerical & Data Entry (1)