Customer Service Trainer

Job Description

Job Description

Reboot Staff is seeking an experienced and passionate Customer Service Trainer to join our team in Madison, WI. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that enhance customer service performance. This role is critical in equipping team members with the skills and confidence to provide outstanding service and build lasting client relationships.

Responsibilities

• Develop, implement, and update training programs tailored to customer service teams.

• Conduct engaging workshops, coaching sessions, and one-on-one training.

• Monitor and assess employee performance to identify skill gaps and recommend improvement strategies.

• Collaborate with leadership to align training initiatives with business goals.

• Maintain training documentation, materials, and reports for ongoing program development.

• Foster a positive and professional learning environment that encourages growth and teamwork.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, Education, or a related field preferred.

• Proven experience as a Customer Service Trainer, Training Specialist, or similar role.

• Strong communication, presentation, and interpersonal skills.

• Ability to design effective training programs and adapt to diverse learning styles.

• Excellent organizational and problem-solving abilities.

• Knowledge of training tools, methods, and performance evaluation techniques.