Clinical Business Operations Representative 3

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Clinical Business Operations Representative 3

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 3 to work Hybrid at the UHealth Medical Campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

Department Specific Functions

• Answer phones, triage, and follow through on messages and information requests from Neuromuscular patients using UChart and internal and external customers.

• Obtain pre-authorization for neuromuscular medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.

• Coordinate patients’ admissions to both UMH and JMH.

• Coordinate physician on-call schedule and outpatient clinic.

• Responsible for scheduling and coordinating the physicians’ clinical schedules, including UMH, PAC, and satellite clinics. 

• Work closely with the Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

• Coordinate and supervise appointments for VIP and international patients.

• Answer phones, triage, and follow through on messages and information requests from internal and external customers.

• Coordinate general and professional correspondence associated with the faculty members’ academic, research, and clinical work. 

• Copy, fax, and scan documents for distribution, filing, meetings, etc.

• Responsible for scheduling and coordinating the physicians’ academic calendar, including interviews, on- and off-campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty. 

• Greet faculty guests and visitors and arrange meeting rooms, etc.  Arrange catering for meetings as needed. 

• Coordinate activities with the receptionist to ensure appropriate set-up and clean-up of events arranged by the Division. 

• Prepare and submit leave requests and vacation/leave tracking forms as Department and University policy outlines.

• Responsible for the scheduling and coordination of the physicians’ clinical schedule, including UMH/MWC and PAC clinic time.  Coordinate scheduling and travel for faculty CME presentations/speaking engagements. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent

• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing, and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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