Membership Service Consultant

POSITION SUMMARY

The Membership Service Consultant position is responsible for renewing, cross selling, and engaging current LAFC season ticket members including members within our 3252 supporter groups. Each Membership Service Consultant has a book of business ranging from 300-400 season ticket members. This role is responsible for providing best-in-class service to their respective accounts to ensure renewals. Service duties include but are not limited to resolving in-game issues, invitations to exclusive member events, and follow-up sales meetings for upgrades or add on to pre-existing plans. This position will have a heavy emphasis on supporting the Supporter Service Representative.

LAFC is currently operating on a hybrid work model with a minimum of 1 – 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor.

ESSENTIAL FUNCTIONS

• In person meetings with respective account members on event and non-event days to ensure membership expectations are being met and fulfilled for all MLS and non-MLS events at BMO Stadium. 
• Partner with department Manager to develop and execute exclusive events for current season ticket members. 
• Build and maintain positive relationships with respective accounts and members. 
• Leverage relationships with current account holders to gain referrals resulting in potential new business. 
• Prospect and execute meetings with influential business leaders in the greater Los Angeles area. 
• Responsible for completion of individual metrics set each week by department Manager. 
• Participate in networking and development events – including but not limited to clinics, speaker series, etc. Note some events take place after business hours. 
• Participate in scheduled monthly meetings with the 3252 Leadership.
• Assist with Brand & Community to coordinate plans for traveling away supporters, including but not limited to tickets, security, ingress/egress, etc. 
• Responsible for ticket and account resolutions
• Assist with Brand & Community Department to fulfill 3252-specific requests such as partnership requests, ticketing requests, social media requests, etc.
• Participate/organize logistics for the 3252 - including but not limited to Tifos, Drums, Merchandise, Tailgates, Community Outreach.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend Club sponsored charity events within the local community.
• Some travel may be required for away supporter trips.
• Other tasks and duties as assigned by Supervisor/Management.

QUALIFICATIONS

• Bachelor’s degree from an accredited College or University required, major in Business or Sports Management preferred. 
• Minimum of 2 years related work experience required, with a major sports team preferred.
• Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner. 
• Must be flexible with the ability to adapt in a fast-paced work environment with challenging demands and frequent changes. 
• Ability to maintain a high level of confidentiality at all times. 
• Must possess a professional demeanor and have the ability to interact with all levels of the organization and outside contacts. 
• Ability to communicate efficiently and effectively – both verbal and written. 
• Proficient in Microsoft Office – specifically Word, Excel, PowerPoint, Outlook. 
• Must be able to work nights, weekends, and holidays, as the event calendar requires. 
• Bilingual in Spanish is a plus.

SALARY RANGE 

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $21.51 per hour. This role is eligible for additional compensation through commission.