Financial Aid Specialists provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.
We need someone who exhibits\:
Integrity\: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.
Care\: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude.
Intentionality\: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.
Innovation\: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.
Scope of Position/Essential Duties\:
- Coordinates scholarship information; responsible for various office and financial aid tasks.
- Employees at this level should be able to competently perform routine to moderately complex assigned job responsibilities.
- Generates and processes promissory notes.
- Updates system checklists to reflect receipt of documents.
- Monitors entrance/exit online counseling.
- Updates forms for use on website and office e-files.
- Corresponds with students and campus departments concerning additional documentation needed to continue financial aid processing.
- Responds to student and OU staff inquiries regarding loans.
- Responsible for reviewing financial aid e-mails and responding to questions.
- Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.
- Initiates verification process and subsequently reviews verification documentation submitted by students and families.
- Completes system updates with information submitted for verification, troubleshoots any discrepancies; verifies students' enrollment and accuracy of award.
- Serves as the initial contact person for students and families; provides advisement on basic financial aid applications and processing, billing and payment questions, and scholarship inquiries.
- Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.
- Regularly reviews state, federal and institutional regulations as they pertain to student financial aid and maintains compliance with all regulations.
- Performs other duties as assigned to ensure the overall successful operation of the department.
Financial Aid Specialists provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.
We need someone who exhibits\:
Integrity\: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.
Care\: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude.
Intentionality\: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.
Innovation\: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.
Scope of Position/Essential Duties\:
- Coordinates scholarship information; responsible for various office and financial aid tasks.
- Employees at this level should be able to competently perform routine to moderately complex assigned job responsibilities.
- Generates and processes promissory notes.
- Updates system checklists to reflect receipt of documents.
- Monitors entrance/exit online counseling.
- Updates forms for use on website and office e-files.
- Corresponds with students and campus departments concerning additional documentation needed to continue financial aid processing.
- Responds to student and OU staff inquiries regarding loans.
- Responsible for reviewing financial aid e-mails and responding to questions.
- Sends out global e-mail messages to students and groups of students concerning various issues at Director's request.
- Initiates verification process and subsequently reviews verification documentation submitted by students and families.
- Completes system updates with information submitted for verification, troubleshoots any discrepancies; verifies students' enrollment and accuracy of award.
- Serves as the initial contact person for students and families; provides advisement on basic financial aid applications and processing, billing and payment questions, and scholarship inquiries.
- Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.
- Regularly reviews state, federal and institutional regulations as they pertain to student financial aid and maintains compliance with all regulations.
- Performs other duties as assigned to ensure the overall successful operation of the department.
Required Education and Experience\: High School diploma or GED., AND\:
- 48 months of financial aid, general office, clerical, or related experience.
Skills\:
- Detail oriented for accuracy of data and information.
- Highly organized and able to handle multiple projects and deadlines.
- Ability to communicate verbally and in writing.
- Ability to build rapport with students, faculty and staff.
- Ability to produce reports and complete work within deadlines.
- Strong initiative to solve problems in a timely manner.
Advertised Physical Requirements\:
- Physical\: Must be able to work in sitting position, use computer and answer telephone.
- Environmental\: Office Work Environment.
Departmental Preferences\:
- Bachelor's Degree
- Experience working in Student Financial Services
- Knowledge of higher education
- Familiar with federal financial aid policies and procedures
Special Instructions\: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https\://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma\: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement\: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
Required Education and Experience\: High School diploma or GED., AND\:
- 48 months of financial aid, general office, clerical, or related experience.
Skills\:
- Detail oriented for accuracy of data and information.
- Highly organized and able to handle multiple projects and deadlines.
- Ability to communicate verbally and in writing.
- Ability to build rapport with students, faculty and staff.
- Ability to produce reports and complete work within deadlines.
- Strong initiative to solve problems in a timely manner.
Advertised Physical Requirements\:
- Physical\: Must be able to work in sitting position, use computer and answer telephone.
- Environmental\: Office Work Environment.
Departmental Preferences\:
- Bachelor's Degree
- Experience working in Student Financial Services
- Knowledge of higher education
- Familiar with federal financial aid policies and procedures
Special Instructions\: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https\://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma\: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement\: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
Required Attachments
Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.
Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!
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