Customer Success Manager

Who we are.

At Spot AI, we’re building the future of intelligent operations, powered by the untapped potential of video. While we started with revolutionizing video surveillance, today we’re at the forefront of using cameras as sensors and AI Agents to automate human tasks across the physical world.

Our leading edge platform and award winning technology helps mid-market and enterprise businesses improve safety, security and operational efficiency by transforming video footage into actionable insights. From reducing downtime on manufacturing lines, to automating SOP checks at car washes, to scaling real-time monitoring across construction sites and mobile surveillance units, we give organizations a smarter way to run their operations and drive better business outcomes.

We are currently deployed across 10,000+ locations, serving some of the largest names in manufacturing, construction, logistics and retail. Whether through easy-to-build custom AI Agents that detect risks before they happen, or integrations with central monitoring centers to reduce false alarms, our vision is bold: to become the intelligence layer for every camera in the physical world.

Our exceptionally talented team has created a high growth trajectory that has attracted almost $100 million in investment from top venture firms, including Redpoint, Scale Venture Partners, Bessemer, StepStone and Qualcomm.

Ready to learn more? Connect with us on LinkedIn | X | YouTube

Are you a like-minded builder?

If you wake up driven to build, see challenges as fuel, and refuse to settle for the status quo—you’ll fit right in.

At Spot AI, we’re not just building a company; we’re building a legacy that will outlast us. Every Spotan shares a relentless pursuit of excellence, and we’re looking for more teammates with the same high-performance DNA:

Relentless Drive – You have something to prove. Extreme ambition fuels you, and obstacles only make you push harder. Building isn’t just what you do; it’s who you are.

Builder’s Mentality – You don’t just want to scale what exists—you want to create what’s next. Maybe you’ve founded a company, been a first 20 employee, or led a venture for 2+ years—if so, we’re especially excited to meet you.

High Hustle, High Humility – You bring intellect, emotional intelligence, and an unyielding work ethic. You’re low ego, high impact—always pushing to be among the best at what you do.

If this sounds like you, let’s build something legendary—together.

Our cultural pillars guide how we operate. We:

• Spend Strategically. We maximize resources and minimize waste.
• Push for Progress. We make decisions, move fast, and celebrate action.
• Obsess Over Customers: We remove friction and add value to create delight.
• Trust Our Team: Respect, trust and collaboration are non-negotiable.
• Act Like Owners: We say what we’ll do, and we do what we say, taking pride and responsibility in our work.
• Never Stop Having Fun: We’re creating something epic, and we’re having fun doing it.

Who you are:

You’re a relationship builder who thrives on helping customers succeed. With at least 2+ years of experience in customer success, account management, or a similar client-facing role in B2B SaaS/tech, you know how to balance empathy and business impact.

• You’ve honed strong account management skills—from onboarding to executive business reviews—and can spot growth opportunities as naturally as you build trust.
• You’re organized and proactive, able to juggle multiple priorities while keeping a pulse on customer needs.
• You love learning and can quickly dive into new technology—in this case, video intelligence—and translate it into real-world value for customers.
• You’re a clear communicator, comfortable engaging at all levels of an organization, from end users to executives.
• You bring high hustle, humility, and a collaborative mindset—you know customer success is a team sport.

What you’ll do:

As a CSM at Spot AI, you’ll be the trusted partner to a portfolio of customers, guiding them to get the most out of our technology. You’ll:

• Own customer relationships end-to-end: from onboarding and adoption to renewals and expansion.
• Run strategic business reviews with customer execs—sharing insights, highlighting value, and uncovering opportunities for growth.
• Be the customer’s advocate internally, collaborating with product, support, and sales to ensure we deliver an exceptional experience.
• Guide customers through discovery of new use cases for video AI, helping them shape how this brand-new technology impacts their operations.
• Track and drive key metrics around customer value, adoption, and net dollar retention.
• Jump into challenges head-on, whether that’s resolving issues quickly or helping design best practices that scale across our growing customer base.

What excites you:

• A place that gives you the room to learn from failure while driving excellence.
• A culture where hard work that drives great outcomes is expected, celebrated, and rewarded.
• A place where you can make industry-wide impact and contribute to one of the most exciting technologies of our time.
• A chance to be part of an early, fast-growing Customer Success org, shaping our playbook and culture as we scale.
• The opportunity to work on brand-new technology (Video Intelligence) that most customers are encountering for the first time—you’ll help define the playbook for an entire industry.
• High-impact conversations: from day-to-day problem solving to executive-level strategy sessions where your work directly leads to customer expansion.
• The chance to collaborate cross-functionally with some of the smartest builders in the industry, all aligned to one mission: creating a safer, smarter physical world.
• The ability to commute to, and work from, our Sandy, UT office at least 3 days per week.

Compensation and Benefits.

• Annual Salary Range: Up to $108,000 consisting of 80% base pay and 20% commission opportunity. Commissions are uncapped and paid quarterly
• Meaningful early stage equity
• Medical, dental and vision plan options with little-to-no cost for employees and dependents
• Company paid short- and long-term disability plans
• Company paid life insurance
• 401K with Employer Match

Come build the future of Video AI with us!

We are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish, no matter who they are!  As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.