Full-Time

Divisional/Geo Workplace Management Lead

Posted on 1/13/2025

Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

Global real estate company

Compensation Overview

$200k - $400kAnnually

Senior, Expert

Remote in USA

Remote position targeting candidates in specific cities: Atlanta, GA; Chicago, IL; Dallas, TX; Los Angeles, CA; New York, NY; San Francisco, CA; Washington, DC.

Category
Supply Chain Management
Operations & Logistics
Requirements
  • Bachelor's degree in Business Administration, Real Estate, Operations Management, or related field.
  • 10+ years of experience in account management, operations, or related roles.
  • Proven track record in operational analysis and process improvement.
  • Strong leadership and team development skills.
  • Strategic Mindset
  • Ability to drive and embed change and transformation.
  • Excellent analytical and problem-solving abilities.
  • Outstanding communication and interpersonal skills.
  • Ability to positively influence client relationships and stakeholder engagement.
  • Ability to navigate complex, multi-faceted organizations and stakeholders.
  • Utilizes managerial courage to lead in challenging situations and facilitate divergent points of view.
Responsibilities
  • Conduct comprehensive analyses of existing operational processes within the Division/Geo.
  • Identify areas for improvement and cost-saving opportunities.
  • Collaborate with account teams to implement identified improvements.
  • Monitor progress and outcomes of implemented changes.
  • Encourage innovative thinking and empower teams to develop creative solutions.
  • Lead the design and implementation of streamlined processes and best practices.
  • Analyze workflows and standardize procedures to enhance operational efficiency.
  • Identify and leverage appropriate technology solutions to support process improvements.
  • Regularly monitor key performance indicators and metrics.
  • Identify performance issues and implement corrective actions promptly.
  • Develop and maintain performance dashboards for effective tracking and reporting.
  • Foster seamless coordination between internal teams including sales, accounts, and operations.
  • Facilitate regular communication and joint planning sessions.
  • Resolve cross-functional issues to ensure alignment in delivering value to clients.
  • Support the account management team within the Division/Geo in building and maintaining strong client relationships.
  • Ensure client needs are met and expectations are exceeded.
  • Partner with account teams to engage with key clients and conduct regular account reviews.
  • Coach, mentor, and develop key talent.
  • Identify training needs and implement development programs.
  • Foster a culture of continuous improvement and learning.
  • Identify talent and support overall succession planning for Workplace Management employees assigned to accounts.
  • Identify potential risks within account management operations.
  • Develop and implement risk mitigation strategies.
  • Ensure compliance with contractual obligations and manage client expectations.
  • Engage with internal and external stakeholders to drive operational improvement initiatives.
  • Conduct regular meetings, lead workshops, and present progress updates.
  • Provide one-on-one training to team members as needed.
  • Support the Solutions Development team in creating strategies for new pursuits within the Division/Geo.
  • Assist in renewing existing assignments and contracts.
  • Contribute to the continuous improvement of IFM baseline materials.
  • Provide input on new standards and business models based on insights from Workplace Management.
  • Ensure the implementation of WPM standards (as defined by the WPM sub-business line), with any required configuration for the business.
  • Drive the optimization and excellence in service delivery working with JLL leadership on accounts and within the Division/Geo.
  • Target and drive improvement in profitability through partnerships with Account teams.
  • Develop the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model).
  • Partner with Account Leaders to resolve any major operational issues.
  • Act as the 'Team Captain' for other WPM sub-business line resources assigned at Divisional/Geo Level (e.g., HSSEQ, Engineering) as well as other functional teams involved in delivery of WPM services (such as Sourcing).
  • Work with Sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers.
  • Be the Subject Matter Expert (SME) for WPM services in that Division/Geo, supporting sales, renewals, and growth opportunities.
  • Implement JCAP and other processes to ensure regulatory compliance across the Division/Geo.
Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

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