Full-Time

Call Center Supervisor

Confirmed live in the last 24 hours

SmithRx

SmithRx

201-500 employees

Pharmacy benefits platform reducing drug costs

Data & Analytics

Senior

Plano, TX, USA

Required Skills
Communications
Customer Service
Requirements
  • 5+ years of call center experience with progression through elevated roles
  • 2+ years of experience leading call center agents OR supporting agents in an elevated agent role
  • Expert customer service skills and aptitude
  • Strong problem solving skills
  • Adept at organizing tasks and workload
  • Strong verbal and written communication skills
  • Experience working with various omnichannel and CRM software
  • Positive attitude
  • Ability to be flexible in a fast-paced startup environment
  • Tactical decision-making ability
  • H.S. diploma or equivalent
Responsibilities
  • Manages and oversees a team of call center agents
  • Motivates agent growth and performance through weekly coaching interactions
  • Answer and support agent questions and escalations
  • Execute daily performance deliverables
  • Drive quality member experiences by listening and monitoring agent interactions
  • Track agent attendance to drive consistent capacity
  • Assist with onboarding process
  • Assist members by taking calls/chats during times of peak volume

SmithRx is revolutionizing pharmacy benefits with its Drug Acquisition Platform (DAP), leveraging innovative sourcing pathways and agile 21st-century technology to drive down drug costs for self-insured employers. The DAP operates independently from insurance companies and pharmacies, ensuring 100% alignment with customers and reducing the complexity and cost of pharmacy benefits for America's employers and patients.

Company Stage

Series C

Total Funding

$97.5M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

15%

1 year growth

72%

2 year growth

346%