Full-Time

Technical Support Specialist

French

Posted on 1/17/2025

FareHarbor

FareHarbor

501-1,000 employees

Booking platform for tours and activities

Consulting
Consumer Software

Compensation Overview

$21.9Hourly

+ Bonus + Additional Compensation Opportunities

Entry, Junior

Denver, CO, USA

Category
Customer Support
Customer Success & Support
IT & Security
Requirements
  • Fluent in English and French (both written and spoken).
  • Comfortable understanding regional dialects of Spanish as you’ll be communicating with clients from diverse parts of Europe and Latin America.
  • Genuinely committed to delivering best in class customer/ technical support.
  • Able to work closely and effectively with others.
  • Patient, curious, detail oriented and eager to problem solve.
  • An excellent verbal and written communicator.
  • Shift flexibility with four 10-hour shifts per week (Monday – Sunday).
Responsibilities
  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem solving with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the product team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

FareHarbor provides a comprehensive booking software and business management platform for tours, activities, rentals, and attractions, designed to seamlessly operate on both desktop and mobile devices. The platform offers easy onboarding, 24/7 support, secure encrypted checkout, seamless payments, and the ability to leverage memberships for repeat customers, catering to over 18,000 clients across 90+ countries.

Company Stage

Seed

Total Funding

$107K

Headquarters

Denver, Colorado

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • FareHarbor is recognized as a 'Market Leader' in tour operator software by FeaturedCustomers.
  • The company has been named a Best Place to Work by Built In for three years.
  • FareHarbor's podcast shares growth strategies, enhancing its thought leadership in the industry.

What critics are saying

  • Increased competition from major platforms like Expedia and Airbnb threatens market share.
  • Booking Holdings' tech upgrades and growth may divert customers from FareHarbor.
  • The rise of personalized tour experiences could shift preferences away from FareHarbor.

What makes FareHarbor unique

  • FareHarbor offers industry-low credit card rates at 1.9% + 30 cents per transaction.
  • The platform provides unlimited, 24/7 support from a dedicated customer success team.
  • FareHarbor's new website packages are tailored specifically for tour and activity businesses.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Wellness Program

Remote Work Options

Hybrid Work Options

Professional Development Budget

Paid Holidays

Paid Volunteer Hours