Risk Solutions Consultant

Job Description

Consulting Expertise:

o Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives

o Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies

o Builds rapport with both the client and the Visa account team to promote retention

o Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success

o Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk

- Analysis

o Increases automation by leveraging internal features and available client attributes

o Aligns acceptance and fraud KPIs with Managed Solutions objectives

o Uses Business Intelligence tools to continually highlight client return on investment

o Processes ad hoc requests and uses existing functionality to accomplish goals

o Contributes to the continual enhancement of analytical tools

- Solutions Delivery

o Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules

o Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings

o Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.

o Remains proficient in Visa and partner integrations, order and technical flow, and support resources

o Shares industry best practices within region

o Understands how client strategies and risk configurations potentially impact Visa revenue

- Communication and Presentation Skills

o Communicates professionally, succinctly, independently, and with relevance based on audience and topic

o Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable

o Shares efficiencies and best practices with colleagues and peers

- Industry Knowledge

o Builds industry knowledge through internal and external resources

o Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work

o Understands regional risk regulations

o Uses knowledge of competitive landscape to shape solutions delivery

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

- Relevant work experience:
o Working in eCommerce payment industry
o Collaborating on and with enterprise-wide products, projects, and programs
o Deriving insights and action items through analysis
o Providing Solutions Delivery/professional services
o Proficiency in Microsoft 365 (Office)
o Exceptional presentation, consultative, and communication skills
o Required languages: English.