Simplify Logo

Full-Time

Specialist

Fraud Operations

Confirmed live in the last 24 hours

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics

Junior

Phoenix, AZ, USA

Category
Quality Control & Compliance
Operations & Logistics
Requirements
  • 0-1 years of fraud experience
  • 1-2 years of call center or banking experience
  • Experience in working a production-based environment
  • Knowledge of financial products including credit cards, personal loans, auto loans, other lending products, and deposit accounts
  • Sense of ownership and responsibility towards problem solving
  • Strong attention to detail and ability to spot errors or inconsistencies
Responsibilities
  • Handle incoming calls regarding suspicious activity and review requested docs
  • Review accounts with suspicious activity and work towards a solution that creates a positive customer experience
  • Conduct research using internal and external sources to help determine if an escalation is warranted
  • Accurately notate and document customer accounts on different systems and tool within Upgrade’s platforms
  • Retain records of all information relied upon to complete a disposition of an alert
  • Escalate potentially suspicious activity and high-risk customers for further review
  • Work with customer support teams to run real-time verification

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

19%

1 year growth

36%

2 year growth

76%