Customer Support Assistant

Job Description

Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Boston, MA. The ideal candidate will be responsible for providing timely and accurate assistance to customers, resolving issues efficiently, and ensuring client satisfaction with every interaction. This role requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat

• Assist customers with product and service-related questions

• Resolve complaints and provide appropriate solutions in a professional manner

• Document customer interactions and update account information

• Collaborate with internal departments to ensure prompt issue resolution

• Maintain a high level of product knowledge to provide accurate support

• Follow communication procedures, guidelines, and policies

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus

• Previous experience in customer support or a related field preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Proficient with computer systems and CRM platforms