Media Director

Critical Mass

Critical Mass

1,001-5,000 employees

Digital experience design agency

Data & Analytics
Consumer Software
Real Estate


Chicago, IL, USA

Required Skills
Social Media
  • 7+ years of experience in a complex, technical product environment, including at least 3 years of management experience
  • In-depth understanding of social media campaign management and optimization practices
  • Experience leading large accounts within an agency in an integrated fashion (collaboration, data-sharing, co-leading efforts focused on client satisfaction, growth, performance vs KPI’s)
  • Exceptional ability to manage and develop a cohesive team in a fast-paced environment while maintaining a high level of stress tolerance
  • Excellent relationship-building with internal and external stakeholders
  • Ability to thrive in start-up environment with high client demands
  • Highly analytical and creative mind in strong communication skills with experience in building and managing a team through a use of excellent communication and interpersonal skills
  • High levels of integrity, autonomy, and self-motivation
  • Owning key client relationships for all aspects of paid social
  • Assisting Director with receipt and disseminating ongoing client deliverables as well as ad hoc requests
  • Running point on long term strategic plans respective of the client’s business goals including but not limited to annual and quarterly planning, QBRs and EOC reports
  • Facilitating and leading in person meetings on a monthly/quarterly basis to build and maintain a deep-rooted partnership driving excitement for paid social opportunities
  • Leading the development and execution framework of innovative paid social media plans respective of client objectives
  • Demonstrating ability to present strategies, plans and pitches to all level of clients
  • Bringing new proactive ideas to help meet client goals and grow business
  • Developing, training, coaching and motivating team of Assistants, Strategists, and Supervisors
  • Fostering the highest level of understanding of the inner workings of the account and client needs to be able to provide continued direction to the junior members of the team
  • Establishing oneself as the social media expert and act as a resource for advisory for the team
  • Continually working with Director to identify gaps in resources and reallocate based on client needs
  • Helping design and driving excellent quality control checks and ensure they are adopted and implemented
  • Driving ongoing communication and processing between internal as well as external stakeholders to collectively attain client objectives
  • Working closely with the supervisor to properly manage team’s bandwidth, redistributing work as needed
  • Working closely with the supervisor to help prioritize tasks fluidly based on client direction
  • Demonstrating appropriate judgment through proper escalation and strong problem-solving skills
  • Prioritizing and managing priorities and ad-hoc requests to ensure they are executed on time and to client expectations by entire client team
  • Possessing capability to tell a story through analyzing and applying data trends
  • Constructing data driven decks that display performance and optimization/future planning considerations
  • Recommending innovative strategic and media tactics consistent with media and content briefing
  • Building and maintaining strong relationships with vendors, including Facebook, Twitter, LinkedIn, Snapchat, etc.
  • Working closely with the Digital and Strategy leads to foster synergies between social and digital opportunities
  • Proactively seeking out for media opportunities and/or industry news to develop sharp and up-to-date approach to media planning, and disseminate across the team
  • Working together with the management to identify and grow incremental business opportunities

Company Stage


Total Funding



Calgary, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth



Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible