Description

Brief Description:

The Incident Management team is responsible for overseeing the mitigation of impacting incidents as quickly as possible with the goal of minimizing impact to customers and colleagues. The Incident Manager is responsible for facilitation of technology incidents, coordinating/running a bridge call, proactive monitoring of production environments and engaging resources needed to support Huntington colleagues and customers.

See below for duties.

(Wednesday 13:00 – 19:30, Thursday – Saturday 07:00 – 19:30).

Detailed Description:

• Monitor technology dashboards and event consoles in order to identify issues that require attention
• Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution
• Timeline the events that occur during the entire incident and document them in the ticket
• Review of incident data to ensure the completeness and quality of the information collected
• Clearly and concisely communicate incident details both verbally and written in the form of Incident communications.
• Review of the execution of the incident process to identify opportunities for improvement in the process (missed SLAs, gaps in execution or response)
• Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams
• Additional project and process improvements as needed.

Basic Qualifications:

• Min 1 year of experience in information technology field
• Bachelor’s Degree

Preferred Qualifications:

Configuration Mgt Analyst

Project Management

PMP Certification

MS Word

MS PowerPoint

Project Administration

MS Project

MS Excel

MS Visio

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basi