Customer Support Intern
Posted on 3/30/2023

1,001-5,000 employees

Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
Springfield, OR, USA
Experience Level
Desired Skills
Microsoft Azure
DevOps & Infrastructure
Customer Success & Support
  • 1:1 mentorship
  • The opportunity to expand your knowledge and work on challenging projects
  • Training and Development opportunities
  • Connections to other recent grads, and employees across the company
  • Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
  • Fun events!
  • Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2024
  • Some exposure to Windows/Linux/MacOS, Azure, AWS
  • Interest in debugging and resolving technical issues
  • Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company's mission, product and business opportunity
  • Support operational monitoring and alerting
  • Assist with customer communication and expectations to resolve technical problems
  • Tracking and updating the status to the customer regularly
  • Escalate critical issues and roadblocks to the next tier of support
  • Continually learn about the ever-evolving challenges and complexities of the cybersecurity industry