Global Lending Operations – Analytics & Reporting Relationship Management Lead

The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for the day to day management of executing to milestones and budget on one or more projects.
• Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones..
• Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Provides sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant experience
• Prior industry experience.
• Fully knowledgeable on the day-to-day activities of a product or process; Basic understanding of the firm's different businesses and the related economics ; Individual is expected to be subject area expert in one (or more) specific skill sets
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Lending Operations Analytics & Reporting Relationship Management Lead designs and develops management and business intelligence reporting, and partners closely with Core Operations to leverage this reporting in making business decisions and reducing risk across the organization.

Responsibilities:

• Partner with key stakeholders as a Reporting Relationship Manager to design reporting capabilities that support operational teams in managing business volumes and senior leadership in understanding the health of the organization
• Develop reporting solutions using dashboard visualization tools including Tableau to tell the story of how the organization is performing using key metrics and trends that enable proactive business decision making
• Analyze and review current reporting inventory and procedures to identify and execute process improvement opportunities
• Oversee the production and distribution of weekly and monthly critical metrics reporting globally including enhancements to senior leadership scorecards
• Execute robust controls for management and operational reporting to ensure the highest data quality, accuracy of reporting and audit / regulatory readiness

Qualifications:

• 5+ years of experience with designing and producing business intelligence reporting and analytics
• Proficiency in designing, building and using visual dashboard tools including Tableau
• Strong relationship management skills and comfort with engaging senior stakeholders
• Excellent analytical ability to understand business and operational processes
• Process improvement / re-engineering experience
• Ability to manage simultaneous deliverables with a strong attention to detail in a fast-paced and high-stress environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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