Full-Time

Voice Engineer II / SMS Network Engineer

Posted on 4/15/2025

Astreya

Astreya

1,001-5,000 employees

No salary listed

Mid, Senior

Dublin, Ireland

Category
Network Administration
IT & Security
Required Skills
SQL
Requirements
  • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
  • Working knowledge of Messaging Protocols like SMPP / SS7 / VPN / RCS
  • Working knowledge of Traffic Flows like P2P / A2P / P2A / OTP / Binary SMS / SMS Errors etc
  • Working knowledge or exposure to routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
  • Understanding of Traffic Quality KPIs ( Quality & Cost )
  • Background in notifications, triage & troubleshooting issues
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Familiarity with content delivery networks and internet peering strategies
  • Understanding of server hardware technologies relative to content delivery performance and capacity
  • Experience with SQL Tables helpful
  • Experience in telecom Industry & Messaging ecosystems essential ( Partners, Carriers & Aggregators )
Responsibilities
  • Maintain and optimize SMS routing strategies to ensure efficient message delivery, minimize latency, and enhance overall QoS.
  • Perform various integration efforts between roaming vendors and foreign carriers to meet business needs.
  • Manage the scheduling, scope, or deployment methods of proposed changes to minimize service interruption and potential risk.
  • Implement procedures and best practices to proactively test Routing services utilizing established KPIs.
  • Review and analyze root cause analyses provided by the vendor after impacting events.
  • Monitor and analyze SMS traffic to identify and resolve performance issues, potential abuse, and factors affecting QoE.
  • Conduct thorough abuse reviews to ensure compliance with industry regulations and company policies, while minimizing impact on legitimate user experience.
  • Troubleshoot complex messaging issues across various network technologies (CDMA, GSM, LTE), with a focus on identifying and resolving issues impacting QoS and QoE.
  • Ensure compliance with GSMA, ITU, 3GPP, and IEEE standards as they relate to messaging, and their impact on QoS and QoE.
  • Collaborate with cross-functional teams to address messaging related issues, with a focus on improving user experience and service quality.
  • Assist with the development, testing, and integration of tools related to routing testing/monitoring.
  • Host recurring meetings to review performance, discuss roadmaps and monitor other ad-hoc activities.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Desired Qualifications
  • Experience with SQL Tables helpful

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

San Jose, California

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for managed cybersecurity services supports Astreya's new offerings.
  • Expansion of digital engineering services aligns with industry-wide digital transformation trends.
  • Hybrid work models increase the need for IT managed services, benefiting Astreya.

What critics are saying

  • Emerging IT service providers in Asia-Pacific may challenge Astreya's market share.
  • A shortage of skilled cybersecurity professionals could hinder Astreya's service expansion.
  • Potential economic downturns in key markets may impact Astreya's revenue growth.

What makes Astreya unique

  • Astreya's new leadership team brings diverse expertise to drive innovation and growth.
  • The launch of Cybersecurity Managed Services positions Astreya as a leader in digital protection.
  • Astreya's focus on identity security aligns with growing market demand for cybersecurity solutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Corporate Wellness Program

Employee Assistance Program

Wellness Days

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Company News

HR Today
Dec 6th, 2024
Al Seden Appointed as Chief Growth Officer at Astreya

San Jose, California, United States, December 2024 - Al Seden has been named Chief Growth Officer at Astreya, a global leader in IT solutions and services.

Your Tech CFO
Jul 18th, 2024
Astreya Appoints Tanmay Limaye as Chief Financial Officer

Astreya, a global leader in IT Managed Services, has appointed Tanmay Limaye as its new Chief Financial Officer.

PR Newswire
Jun 20th, 2024
Astreya Announces Ceo Transition: Industry Veteran Romil Bahl Appointed Ceo

Leveraging Deep Industry Expertise, Fourth Time CEO Bahl Set to Propel Astreya into New Era of Technological Excellence and Market LeadershipSANTA CLARA, Calif., June 20, 2024 /PRNewswire/ -- Astreya, a leader in managed IT and service technology solutions, officially announces the appointment of Romil Bahl as Chief Executive Officer. This strategic move follows the successful tenure of Andrea Bendzick, whose leadership expanded the company's innovative solutions and international presence.Romil Bahl, CEO AstreyaIn mutual agreement with the Board of Directors of Astreya Partners, Inc., Andrea Bendzick has stepped down as President and Chief Executive Officer of the Company. Jeffrey Freeland, Founder & Chairman of Astreya's Board, expressed his gratitude and optimism with the transition: "Andrea has been instrumental in developing Astreya's current market position. We are deeply appreciative of her leadership. With Romil's appointment, we anticipate new opportunities for growth and innovation." Speaking on the transition, Ms. Bendzick expressed: "I would like to thank the Board for its vision, the global team of dedicated Astreyans, and Astreya's client partnerships, all of whom have the Company well-positioned for its next chapter of growth."Romil Bahl's appointment aligns with Astreya's goals for growth and innovation

PR Newswire
Feb 29th, 2024
Astreya Launches Cybersecurity Managed Services: A New Era Of Holistic Digital Protection

Company announces comprehensive Managed Cybersecurity Services with a focus on identity security: orchestrating the journey to cybersecurity maturity for businessesSAN JOSE, Calif., Feb. 29, 2024 /PRNewswire/ -- Astreya , a leader in global IT Managed Services, today announced the launch of its Cybersecurity Managed Services, demonstrating the latest embodiment of its philosophy of 'Working Innovation.' This announcement marks a significant stride in Astreya's offerings, showcasing its commitment to advancing cybersecurity solutions that are both innovative and practical. The launch of these services reflects Astreya's dedication to addressing the evolving cybersecurity needs of businesses, underlining its role in shaping a secure digital future."Our commitment to innovation and excellence drives us to provide advanced cybersecurity solutions," says Andrea Bendzick, CEO of Astreya. "We understand the challenges organizations face in protecting their digital assets. Our comprehensive services are tailored to address these challenges effectively."Astreya's Cybersecurity Managed Services encompass a wide range of solutions, including identity management, endpoint protection, and risk management. These services are designed to integrate seamlessly with existing infrastructures, providing robust security layers and proactive defense mechanisms.Chris Knight, Director of Business Development - Cybersecurity at Astreya, adds, "Our global network of expert cybersecurity solution architects enables us to efficiently deliver projects and address skill gaps in cybersecurity teams worldwide

Compsmag
Sep 19th, 2023
Astreya Welcomes Edward Betancourt as New Chief Technology Officer, Propelling Innovation and Growth

Astreya welcomes Edward Betancourt as new Chief Technology Officer, propelling innovation and growth.