Full-Time
Job Not Found
Lourdes University
No salary listed
Toledo, OH, USA
In Person
Category
 Accounting (2) |
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Required Skills
Customer Service
Requirements
- Bachelor's Degree required
- At least three years of financial aid experience required
- Thorough knowledge of Federal financial aid regulations required
- Computer and data management skills
- Experience using EDE, NSLDS, Microsoft Office, Campus Management and Slate
- Must be willing and able to undertake tasks requiring much attention to detail and accuracy
- A valid driver’s license with the ability and willingness to travel
- Ability to pass a background check
- Proficient with system applications, a Student Information System, and online technology
- Availability to work evenings and weekends
- Desire to be actively involved with the campus community
- Excellent verbal and written communication skills
- Strong personal integrity and professionalism
- Knowledge of Ohio financial aid programs
Responsibilities
- Provide input to foster development of the Financial Aid Office, Lourdes University and community
- Perform duties related to legal and ethical administration of financial aid administered through the U.S. Department of Education, Ohio Board of Regents, Lourdes University and related agencies
- Understand and utilize the Student Information System financial aid module to perform primary functions and required tasks and reports
- Observe processes and suggest actions to improve customer service, response time, communications, and issue resolution
- Counsel students and families regarding financial aid process and activities
- Package financial aid according to federal, state, and institutional regulations using DOE systems and reporting portals
- Review Withdrawals for Return to Title IV compliance
- Oversee Reconciliation Process, federal loan reporting, and other processes
- Process and reconcile all aspects of the Alternative Loan program and associated management systems
- Perform financial aid verification and professional judgement; maintain high standards of customer service
- Maintain up-to-date presentation materials for financial aid consumers
- Present financial aid programs at high schools and other organizations
- Assist in coverage of university fairs and recruitment events
- Manage tuition exchange programs and reporting; serve as point of contact for tuition exchange
- Back-up responsibilities in absence of director
Desired Qualifications
- Knowledge of Ohio financial aid programs