Service Workshop Technician

Your role and responsibilities

The Service Workshop Technician is responsible for supervising and coordinating workshop operations, ensuring the quality testing, inspection, refurbishment, maintenance, and Factory Acceptance Testing (FAT) of switchgear systems and related electrical equipment. The role oversees quality control activities across Incoming, In-Process, and Final/Outgoing inspection stages while ensuring compliance with ISO 9001, ISO 14001, ISO 17025, IEC 61439, IEC 62271, and company standards. The position is also responsible for managing workshop personnel, customer projects, supplier quality audits, technical compliance, and continuous improvement initiatives.

The work model for the role is: Onsite

This role is contributing to the Electrification Services (ELSE) in UAE.

You will be mainly accountable for:

• Take overall responsibility for Service Workshop operations, ensuring the safe, efficient, and timely completion of all service work orders in accordance with ABB quality, safety, and customer requirements.
• Lead and oversee workshop service activities, including but not limited to LV and MV circuit breaker maintenance, low-voltage module assembly, medium-voltage equipment maintenance, repair, retrofit, and refurbishment projects, through effective management of direct and third-party technicians.
• Plan, schedule, and allocate resources to ensure service activities are executed in line with customer requirements, contractual commitments, and operational priorities.
• Coordinate job readiness activities by ensuring the availability of required documentation, materials, tools, equipment, and safety requirements to support efficient service execution.
• Monitor workshop performance and service job progress, ensuring work is completed within agreed timelines and that all service reports, test reports, and related documentation are accurately completed and submitted.
• Identify operational gaps, resource constraints, and process inefficiencies, and collaborate with engineering, planning, and operations teams to implement continuous improvement initiatives.
• Support the resolution of complex technical, equipment, and customer service issues by coordinating with technical experts and relevant internal stakeholders.
• Maintain and monitor technician competency matrices, training records, certifications, and authorizations to ensure compliance with company, industry, and customer requirements.
• Drive continuous improvement by recommending and implementing enhancements to service processes, tools, systems, and workshop practices to improve operational efficiency, quality, and customer satisfaction.
• Ensure full compliance with ABB Health, Safety, Environment (HSE), quality policies, procedures, and regulatory requirements, promoting a strong safety culture across all workshop activities.

Qualifications for the role

• Degree, Diploma, or Trade Qualification in Electrical Engineering, Mechanical Engineering, Electromechanical Engineering, or a related discipline. Equivalent industry experience will also be considered.
• Minimum 8 years of experience in low-voltage switchgear and module production, service workshop operations, electrical maintenance, service coordination, field service execution, or a related technical environment.
• Proven experience in supervisory or coordination roles such as Service Workshop Supervisor, Service Coordinator, Field Service Supervisor, Production Supervisor, or similar positions supporting LV/MV switchgear, protection relays, and industrial electrical equipment.
• Strong knowledge of electrical power distribution systems, switchgear maintenance, refurbishment, assembly, testing, and service operations within the electrification industry.
• Demonstrated expertise in service planning, resource scheduling, workflow optimization, and coordinating multiple work orders to meet customer and contractual requirements.
• Proficiency in enterprise resource planning (ERP) and service management systems such as SAP, Salesforce, or similar scheduling and field service management platforms.
• Practical experience using ABB switchgear engineering and design tools, including MNS Engineering, for the assembly, configuration, and support of switchgear equipment within a workshop environment.
• Solid understanding of quality, safety, and operational requirements applicable to service and workshop activities.

Skills & Competencies

• Strong leadership, team coordination, and workforce management skills.
• Excellent communication and stakeholder management skills with the ability to effectively engage customers, suppliers, technicians, and internal teams.
• Strong organizational, planning, and multitasking capabilities in a fast-paced service environment.
• Proven analytical and problem-solving skills with the ability to make sound operational decisions.
• Customer-focused mindset with strong relationship-building and negotiation skills.
• Ability to drive continuous improvement initiatives and implement best practices to enhance operational performance and customer satisfaction.
• High level of proficiency in Microsoft Office applications and digital service management tools.
• Strong commitment to health, safety, quality, and compliance standards.
• Proactive, results-oriented approach with the ability to work independently and lead teams effectively.

What's in it for you?

At ABB, you'll be empowered to take ownership, contribute new ideas, and make a real impact. We support your growth through hands-on experience, continuous learning, and development opportunities, while providing a collaborative environment where your contributions help drive customer success and operational excellence.

Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.


More about us
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