Job Description
Relevant Experience (Years)
10+ years experience in working on (develop/design) CRM and/or Enterprise Class Solutions
5+ year’s experience with Salesforce.com
Technical/Functional Skills
- Certified Salesforce.com Developer
- Experience on Service Cloud is preferred
- Contact Center experience is preferred
- Experience in Insurance and/or Financial Services Projects will be good to have
- Functional and technical knowledge of Salesforce.com and the force.com platform
- Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development for changes, lead onsite-offshore team, status and metrics reporting)
- Custom development experience in Force.com(Apex, visualforce), integration with other enterprise applications and salesforce.com ecosystem applications
- Experience in designing/developing Web Services/Rest API to interface with other systems
- Experience with Enterprise Integration and ETL tools
- Experience deploying web based and enterprise systems using industry standard environments including XML, SQL, HTTP/HTTPS,FTP, Java, JavaScript, jQuery
Experience Required
10+ years experience in working on (develop/design/architect) CRM and/or Enterprise Class Solutions
Roles & Responsibilities
- Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application
- Understand customer's business requirements and technical environment to develop an optimal solution
- Design solutions on the Salesforce.com Platform leveraging design patterns (standards & solution specific)
- Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools
- Lead the development team in delivering the solution
- Perform quality assurance on deliverables and work products
- Audit, uncover and resolve data integrity issues
- Recommend best practices
Generic Managerial/Soft Skills
1. Energetic, enthusiastic and professional attitude
2. Strong communication and interpersonal skills
3. Good analytical, problem solving and troubleshooting & Client negotiation skills.
4. Looking for a self-driven, passionate individual
5. Self-starter and go getter
Qualifications
Education
Bachelor’s / Master’s degree in technology field or equivalent work experience
Additional Information
- Good comm skills are a big priority
- Duration: 12+ Months