Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
This role is the first financial step in admitting patients into Charlie Health. It’s the clients, or families, first connection to the financial side of treatment, which is a stressful piece of the process for most. We must explain, understand, and empathize with our potential clients and the stress associated with receiving care. This role represents Charlie Health by being kind, thoughtful, and patient through the financial piece of the admissions process.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Schedule: Tuesdays - Fridays: 10:30am - 8pm CST, and Saturdays 8am - 12:30pm CST
- Review the estimated patient financial responsibility on VOB form to ensure accuracy.
- Work with admission staff during intake call to facilitate patient financial process.
- Meet with patient/families via phone or zoom to discuss estimated patient financial responsibility.
- Collect any upfront monies based on estimated patient financial responsibility and process payment(s) accordingly.
- Work with guarantor on mutually agreeable payment plans when necessary for estimated patient financial responsibility.
- Ensure that Financial Consent forms are completed and attached to patient charts in SalesForce.
- Work with Self Pay Collector on payment plan default report to ensure accounts are compliant with payment agreement.
- Work with UR department and notifying clients/guarantors of potential authorization issues or denials.
- Work with revenue cycle departments to complete necessary account processes ensuring account balances are accurate in the billing system.
- Follow up on all payment plans timely and consistently and review accounts in billing system to assure account accuracy for next statement.
- Assist patients with hardships by obtaining bankruptcy discharges, death certificates, hardship applications and supporting documentation, and utilizing Equifax reports to prove patient’s inability to pay.
- Other duties as assigned by management.
Requirements
- 2+ years’ experience in Mental Health or Healthcare related field preferred.
- Strong mathematical acumen required.
- Experience with account collections and determining patient responsibility.
- Strong experience with various revenue cycle billing systems
- Ability to read insurance and self-pay accounts within RCM billing system.
- Highly organized and able to track workflows through various tools.
- Proficiency in Microsoft office required.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote
This role is not presently available in New York, Colorado, Washington, or California.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
