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Full-Time

Health Guide

Updated on 10/7/2024

Transcarent

Transcarent

201-500 employees

Personalized, data-led on-demand health care app

Healthcare
AI & Machine Learning

Compensation Overview

$28 - $32Hourly

+ Bonus + Stock Options

Junior, Mid

Remote in USA

Must be authorized to work in the United States.

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor's degree or equivalent experience in health or healthcare, education, social work or other closely related field preferred.
  • 2+ years of experience required in direct education and/or coaching with individuals on health-related issues preferred.
  • Intermediate understanding of the healthcare system.
  • Experience with behavior change, motivational interviewing, or health coaching.
  • Passionate about helping make the healthcare system better and easier for everyone.
  • Organized, with a proven ability to manage through multiple tasks and priorities.
  • Intermediate level of proficiency in PC - based word processing and database documentation (Word, Excel, Internet, Outlook, Zoom).
  • Excellent verbal and written communication skills in English, Additional languages are welcome.
  • A designated, distraction-free home office space with access to high-speed internet.
Responsibilities
  • Serve as a trusted advisor to Transcarent Members.
  • Leverage coaching skills to understand needs and wants of the Member and guide them on each step of their journey.
  • Provide motivation, guidance, support and encouragement to the Member
  • Assist Members in creating and achieving a healthy vision for a successful health and care journey.
  • Provide comprehensive support, which may include education, referrals, concierge activities, behavior modification and guidance.
  • Understand common clinical conditions sufficiently to offer guidance to appropriate resources but not provide formal medical guidance.
  • Determine appropriate referrals to other programs/services as needed with or without technology guidance.
  • Demonstrate an ability to connect with Members across all communication channels (phone, chat, email, messaging) to build a relationship based on trust.
  • Appropriately adapt communication styles and channels to accommodate the unique physical, psychosocial, cultural, age-specific needs of each Member served.
  • Demonstrate exceptional levels of service.
  • Other duties as assigned.

Transcarent, a leader in the healthcare technology sector, excels in creating a simplified, accessible health and care experience through its innovative consumer app. By leveraging predictive data analytics, the company connects users with personalized, on-demand care from a multidisciplinary team, improving quality while reducing healthcare costs. This focus on data-driven solutions and a commitment to high-quality care makes it an exemplary workplace for professionals passionate about transforming healthcare delivery.

Company Stage

Series D

Total Funding

$424M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

7%

1 year growth

5%

2 year growth

54%
Simplify Jobs

Simplify's Take

What believers are saying

  • Transcarent's rapid capital accumulation and high-profile partnerships indicate robust growth potential and market influence.
  • The acquisition of 98point6's AI-powered virtual care platform could significantly enhance Transcarent's technological capabilities and service efficiency.
  • Leadership appointments, such as the hiring of a new CFO and COO, suggest a strong and experienced management team driving the company's strategic vision.

What critics are saying

  • The competitive landscape in healthcare technology is intense, with numerous players vying for market share, which could impact Transcarent's growth.
  • Integration challenges with acquired companies like 98point6 may pose operational risks and affect service quality.

What makes Transcarent unique

  • Transcarent focuses on providing a unique health and care experience specifically tailored for employees of self-insured employers, setting it apart from traditional healthcare providers.
  • The company's strategic partnerships with major health systems and corporations like Walmart enhance its service offerings and market reach.
  • Transcarent's significant funding rounds, including a $200M Series C and $126M Series D, underscore strong investor confidence and financial stability.