Full-Time

Health Guide

Posted on 9/30/2024

Transcarent

Transcarent

201-500 employees

Healthcare platform for seamless medical access

Healthcare

Compensation Overview

$28 - $32Hourly

+ Bonus + Stock Options

Junior, Mid

Remote in USA

Must be authorized to work in the United States.

Category
Customer Success
Customer Success & Support
Requirements
  • Bachelor's degree or equivalent experience in health or healthcare, education, social work or other closely related field preferred.
  • 2+ years of experience required in direct education and/or coaching with individuals on health-related issues preferred.
  • Intermediate understanding of the healthcare system.
  • Experience with behavior change, motivational interviewing, or health coaching.
  • Passionate about helping make the healthcare system better and easier for everyone.
  • Organized, with a proven ability to manage through multiple tasks and priorities.
  • Intermediate level of proficiency in PC - based word processing and database documentation (Word, Excel, Internet, Outlook, Zoom).
  • Excellent verbal and written communication skills in English, Additional languages are welcome.
  • A designated, distraction-free home office space with access to high-speed internet.
Responsibilities
  • Serve as a trusted advisor to Transcarent Members.
  • Leverage coaching skills to understand needs and wants of the Member and guide them on each step of their journey.
  • Provide motivation, guidance, support and encouragement to the Member
  • Assist Members in creating and achieving a healthy vision for a successful health and care journey.
  • Provide comprehensive support, which may include education, referrals, concierge activities, behavior modification and guidance.
  • Understand common clinical conditions sufficiently to offer guidance to appropriate resources but not provide formal medical guidance.
  • Determine appropriate referrals to other programs/services as needed with or without technology guidance.
  • Demonstrate an ability to connect with Members across all communication channels (phone, chat, email, messaging) to build a relationship based on trust.
  • Appropriately adapt communication styles and channels to accommodate the unique physical, psychosocial, cultural, age-specific needs of each Member served.
  • Demonstrate exceptional levels of service.
  • Other duties as assigned.

Transcarent is a healthcare platform that aims to improve the healthcare experience for individuals, families, and employers. It offers a range of services that make accessing medical care and information easier. Members can connect with a doctor within 60 seconds at any time, receive personalized care guidance from health concierges, and have medications delivered directly to their homes. The platform focuses on reducing confusion and complexity in healthcare by providing clear clinical and financial information. Unlike many competitors, Transcarent operates on a subscription model, charging employers for employee access and offering premium services to individual users. The goal of Transcarent is to make healthcare more affordable and accessible for everyone.

Company Stage

Series D

Total Funding

$412.4M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

9%

1 year growth

12%

2 year growth

60%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $126M in Series D funding, indicating strong investor confidence.
  • Acquisition of 98point6 enhances AI-powered virtual care capabilities.
  • Partnership with Walmart expands access to self-funded employer healthcare services.

What critics are saying

  • Dependence on self-insured employers may limit market reach.
  • Rapid expansion could strain operational capabilities and service quality.
  • Regulatory changes in digital health could impact business operations.

What makes Transcarent unique

  • Transcarent offers 24/7 doctor access with no cost to members.
  • The platform provides personalized care guidance through health concierges.
  • Transcarent's subscription model targets both employers and individual consumers.

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