Account Director

Introduction 

Envoy is an end-to-end digital consultancy that helps organizations accelerate growth through connected customer experiences. Trusted by iconic brands and tomorrow's category leaders, Envoy's multidisciplinary team of strategists, designers, and technologists deliver client impact through brand building, ecommerce, digital products, built environments, marketing and communications. Headquartered in Irvine, California with offices in San Diego and Chicago, Envoy transforms experiences for clients such as T-Mobile, VIZIO, Arlo, Nike and Diageo. 

Opportunity 

The Account Director position at Envoy is a leadership role that is responsible for developing and growing client relationships, as well as management of large-scale traditional and immersive experiences from discovery through production and/or development.

This person has experience and an understanding of creating immersive experiences that connect the physical and digital worlds. Using strategy, design and development, this person will support in the execution of developing compelling brand experiences that elevate the art of storytelling and go beyond the screen.

This person will play an integrated role in the team as the senior point of contact for assigned clients and the internal project team. This role is pivotal in the success of major engagements and must be attuned to value the details, and demonstrate the ability and knowledge to push towards the end goal with foresight into the future. This position drives long-term business building, quickly and effectively identifying new opportunities. 

We are committed to fostering collaboration and connection among our team members. To support this, we expect employees to work from the Irvine office up to three days a week. This hybrid approach enables us to maintain a flexible work-life balance while benefiting from in-person collaboration, idea-sharing, and team engagement that is integral to our success. 

What You Will Do

• Develop deep expertise and knowledge around each assigned client's business and industry.
• Provide strategic and account leadership during all client engagements.
• Oversee account P&L and work closely with multidisciplinary teams to develop briefs and SOW documents on a high level.
• Manage schedules, budgets, and overall project organization, working with the producer(s), to ensure project requirements and timelines are clearly communicated.
• Facilitate high-level strategy and planning discussions with clients.
• Create deeper relationships with key high-level clients and develop new relationships within existing accounts to access potential lines of new business and foster a healthy account/agency engagement.
• Identify and participate in business-development opportunities with potential new clients.
• Grasp the “big picture” with a solution-oriented mindset, even in the face of large challenges.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Work synergistically with all internal teams. Drive the internal teams, and the client, to think more strategically and creatively to solve the client’s business needs.
• Work with the client to effectively gather and triage feedback appropriately for all initiatives.
• Being in constant communication with, and potentially managing, different partners/vendors.
• Ensure that the highest level of professional attention and service is maintained on assigned accounts, working to exceed client expectations.

Qualities and Qualifications

• Minimum 9+ years of account management experience in an agency environment.
• Experience in an agency environment managing major client relationships directly.
• Experience with branded environments, themed entertainment, public spaces, events, motion design, architecture, software engineering and brand strategy. 
• Experience managing and/or partnering with multiple groups from concepting through installation, such as AV, architects, facilities management, fabricators, etc. 
• Experience with the development and execution of large-scale digital and traditional projects.
• Experience executing large-scale advertising campaigns.
• Experience with development technologies, digital production, third-party applications and platforms.
• Strong written and verbal communication skills, including public speaking and pitching – a seasoned presenter.
• Strong creative and analytical thinker with expertise in problem-solving.
• Comprehensive knowledge and experience working in digital marketing and media.
• Experience managing large-scale client budgets. 

Your charge as an AD.

• Own the room. Own the good convos. Own the hard conversations – be comfortable being uncomfortable.
• Be a stickler, yet flexible when needed. Be clear with your expectations. Be aligned on the same mission.
• Be a GREAT co-collaborator. This is a team sport. 

What We Offer

The salary range for this position is between $90,000 to $113,000, plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

Envoy offers 100% employer-paid health and dental, vision, 401(k) matching, paid vacation, sick leave, and holidays.

Our Hiring Process 

We aim for an ideal time-to-hire of 35 days and are committed to making the interview process efficient, engaging, and enjoyable for every candidate. 

We’re aiming for a target start date of October 20th, 2025, although this may shift slightly depending on factors such as applicant volume, process speed, and onboarding preparation. We’ll keep you updated every step of the way.

Here’s what you can expect from our hiring process:

• Every application is thoughtfully reviewed by our team
• A phone conversation with someone from our People & Culture team
• A video interview with the hiring manager
• An office visit (if applicable) and an in-person panel interview with future peers

From time to time, we may schedule additional conversations to ensure the process feels thorough and supportive—for you and for us. Our goal is to create a thoughtful experience where you have the chance to get to know us just as much as we get to know you.

Envoy is committed to equity.

We are committed to providing an inclusive and welcoming environment for all members of our community. Envoy does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

All open requisitions at Envoy are being managed internally, and we are not engaging with agency partners at this time.