Waiter / Waitress

Job Description

Role Overview

At Banyan Tree Dubai, our Waiters are ambassadors of gracious hospitality, delivering intuitive, personalised service that creates memorable dining experiences for every guest. You will anticipate guests' needs, demonstrate excellent product knowledge, and ensure every interaction reflects the warmth, elegance and attention to detail synonymous with the Banyan Tree brand.

Key Responsibilities

Guest Experience

• Welcome guests warmly and escort them to their table where required.
• Present menus, explain dishes, daily specials and beverage recommendations with confidence.
• Take accurate food and beverage orders and relay them promptly using the POS system.
• Deliver food and beverages efficiently while ensuring presentation standards are maintained.
• Anticipate guest needs and respond promptly to requests throughout the dining experience.
• Build rapport with guests and personalise service wherever possible.
• Handle guest enquiries and resolve minor concerns professionally, escalating when necessary.

Operational Excellence

• Set up and prepare the restaurant before service according to brand standards.
• Maintain cleanliness and organisation of the restaurant, service stations and back-of-house areas.
• Ensure tables are properly reset and maintained throughout service.
• Follow sequence of service and all departmental SOPs.
• Process guest bills accurately and efficiently.
• Support opening and closing procedures.

Food & Beverage Knowledge

• Develop thorough knowledge of menus, ingredients, allergens and preparation methods.
• Understand wine, spirits and beverage offerings to make suitable recommendations.
• Upsell menu items and promotions confidently while enhancing the guest experience.

Health, Safety & Compliance

• Follow all food hygiene, HACCP and health & safety procedures.
• Maintain high standards of personal grooming and hygiene.
• Comply with company policies and local regulations relating to food service and alcohol.

Teamwork

• Work collaboratively with kitchen, bar and fellow colleagues to ensure smooth service.
• Assist colleagues during busy periods and contribute to a positive working environment.
• Participate in training sessions and continuously develop product and service knowledge.

Qualifications

Qualifications & Experience

• Previous experience as a Waiter/Waitress in a luxury hotel or premium restaurant preferred.
• Good knowledge of food and beverage service standards.
• Experience using POS systems is an advantage.
• Excellent spoken English; additional languages are beneficial.
• A passion for hospitality and creating memorable guest experiences.

Competencies

• Guest-centric mindset
• Professional presentation and grooming
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to work under pressure in a fast-paced environment
• Team player with a positive attitude
• Adaptability and flexibility
• Commercial awareness and upselling ability
• Time management and organisational skills

Additional Information

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.