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Customer Success Manager
Posted on 8/9/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Amplitude
Business Strategy
Management
Requirements
  • Experience in a customer success/technical account management/relationship management role
  • Proven ability to learn and explain a technical product or concept
  • Strong organizational, time management and prioritization skills
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
Responsibilities
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
  • Plan and deliver value based business reviews with client executives
  • Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
  • Leverage your Amplitude product expertise along with customer use case knowledge to proactively identify growth opportunities
  • Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
  • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Amplitude
  • Project manage the customer journey using internal and external resources as needed
  • Provide expertise to help customers derive valuable insights from our highly technical product
  • Partner with our Professional Services team to deliver a successful onboarding process, answer ad hoc business/strategy questions, and share methodologies and insights
  • Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes
  • Effectively prioritize in order to deliver on key business objectives
  • Some travel may be required
Amplitude

501-1,000 employees

Product intelligence & analytics platform
Company mission
Amplitude aims to help every business optimize the business value of digital product innovation.
Benefits
  • Parental Leave
  • Wellness Stipend
  • Unlimited PTO
  • Stock Exercise Window