Partner Success & Operations
Posted on 3/7/2023
New York, NY, USA
Experience Level
Desired Skills
  • 4+ years of experience in Partner Management or Ops at a high-growth tech company or 3+ years in a client management role at a top-tier consultancy
  • High ownership matched with high excitement to run the gamut from overall strategy to granular tactics: from strategically planning new partner initiatives, to helping our team build out tactical tools and templates for partner roll-out
  • Exceptional relationship management, both in deepening trust with senior stakeholders at our existing partners, but also in influencing cross-functional teams to support our broader partnership work
  • Highly practical and data-driven, with an ability to draw quick learnings on what's working (and not working) at different stages of the deal life-cycle, and introduce interventions to improve our performance
  • High organization, with experience successfully leading large scale partnership roll-outs requiring cross-functional collaboration
  • Strong positional empathy, with an ability to intuit partner's (often un-articulated) needs, and work with product leadership to translate these into compelling services and offerings
  • Build and foster strong relationships with senior stakeholders at our largest partners, building trust and excitement in Chapter's values, operating model, and impact
  • Design and implement large strategic new partner roll-out programs, as well as ongoing success and growth initiatives to increase partner value over time
  • Collaborate with product and marketing leaders to define and develop compelling partnership offerings, and build the infrastructure to scale our partnerships delivery and enablement over time
  • Design and implement new processes, resources, and reporting in partnership with Chapter's data and operations team to scale our partnership works
  • Derive insights from analyses you conduct to launch new process or strategic initiatives that continue to improve our partnerships work over time

11-50 employees

Medical consultation & advising platform
Company Overview
Chapter's mission is to help Americans maximize Medicare through greater choice and clarity, while minimizing cost and complexity. The company's platform, leverages proprietary data and recommendation engines, searches every available plan at a unique level of granularity to personalize benefits and premiums to the individual.
  • Flexibility to work remotely
  • Competitive compensation package
  • Unlimited PTO
  • Breakfast, snacks, & coffee/tea on us.
Company Core Values
  • Impact
  • Trust
  • Growth