Full-Time

Client Success Executive

Posted on 11/21/2025

Atlas Technology Solutions

Atlas Technology Solutions

1,001-5,000 employees

Global HR platform for remote workforce

No salary listed

United Kingdom

In Person

Category
Business & Strategy (2)
,
Requirements
  • 10+ years of experience in a global team in client success, account management, or a client-facing role (SaaS, EOR, HR tech, or related industries).
  • Demonstrated ability to manage and grow high-value, complex global accounts with a focus on long-term engagements.
  • Intermediate to advanced understanding of global workforce management, EOR solutions, HR compliance, payroll, or employment law.
  • Demonstrated ability to strategically align client objectives with solutions, ensuring long-term value delivery.
  • Strong ability to influence C-level executives and key stakeholders to align solutions with their business goals.
  • Results-oriented with a focus on achieving sales quota, revenue & margin growth, customer satisfaction, and retention targets.
  • Excellent communication, negotiation, and presentation skills with a consultative approach.
  • Commercial acumen, including creation of business cases, sales, forecasting, and margin analysis
  • Strong analytical skills, with the ability to use data to inform decisions and measure success.
  • High emotional intelligence and the ability to manage client expectations, drive outcomes, and maintain positive relationships.
Responsibilities
  • Own and manage a portfolio primarily comprised of high-value, strategic & emerging clients, ensuring alignment between client goals (global expansion, workforce management, compliance) and our solutions to enable client success and long-term relationship growth.
  • Build and maintain executive-level relationships with key stakeholders, acting as the primary point of contact for clients, providing expert guidance, support, and solutions to meet their evolving needs.
  • Develop and execute tailored client success strategies that align with the client’s goals & objectives to drive long-term success, focusing on client satisfaction, retention, and value realization.
  • Serve as the primary advocate for your clients, ensuring their voices are heard across the organization. Act as a key escalation point for complex client issues, collaborating with cross-functional teams to provide timely resolutions.
  • Engage in consultative sales conversations with clients to identify growth opportunities, including global workforce expansion and additional service upsells.
  • Leverage data and insights to identify key upsell and cross-sell opportunities that align with the client's business objectives and growth goals.
  • Implement targeted strategies to mitigate churn risk by addressing concerns promptly, identifying at-risk accounts, and creating action plans to ensure retention and satisfaction.
  • Work closely with internal teams (sales, product, delivery, and marketing) to ensure that client expectations are met, and new product features align with client needs.
  • Provide feedback to the product and development teams based on client input, advocating for enhancements that will drive client satisfaction.
  • Continuously track client health metrics, such as usage, satisfaction, and engagement, ensuring clients are realizing maximum value from our solutions.
  • Address potential risks and challenges to client satisfaction proactively, ensuring issues are resolved before they impact the overall client relationship.
  • Present insights and regular reports on client account performance, client satisfaction, and key success metrics to internal leadership and clients.
  • Responsible for the financial health of the client portfolio. Monitor, track, and report on the financial performance of client accounts, ensuring alignment with company revenue & margin goals as well as client expectations.
  • Work with clients and internal teams to optimize service delivery while maximizing cost-efficiency, ensuring both client value and profitability.
  • Identify potential financial risks within client accounts and collaborate with internal teams to proactively address issues that could impact P&L outcomes.
  • Understand clients' business objectives and global workforce strategies to help them make informed decisions on using our solutions.
  • Provide strategic advice to clients on global compliance, workforce management, and operational efficiency, acting as a trusted advisor.
  • Stay up-to-date on industry trends, compliance regulations, and best practices, ensuring clients remain competitive and informed.
  • Mentor and guide other team members, fostering a client-first mindset and helping develop team members' skills.
  • Contribute to the development of client success strategies, best practices, and team culture.
Desired Qualifications
  • People leadership or mentor experience preferred
Atlas Technology Solutions

Atlas Technology Solutions

View

Atlas Technology Solutions provides a global HR platform that helps businesses manage remote teams across more than 160 countries. It offers onboarding, management, and payroll for remote employees while ensuring compliance with local laws, enabling companies to hire and pay workers internationally without setting up local entities. The platform is subscription-based, with additional fees for services such as contractor payments and compliance management, making the model scalable. The main differentiator is its ability to streamline global HR operations and compliance in a single platform, simplifying global expansion for organizations that want to hire talent worldwide without establishing local entities. The goal is to help companies access global talent and run HR processes for a distributed workforce efficiently and compliantly, reducing the complexity and cost of international employment.

Company Size

1,001-5,000

Company Stage

Series B

Total Funding

$220M

Headquarters

Chicago, Illinois

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • EoR demand grows from global workforce scaling and compliance needs.
  • Finance teams seek integrated payroll and payments visibility.
  • Enterprises prefer API integrations with Workday and SAP systems.

What critics are saying

  • Remote acquired Atlas in 2024, eliminating independent operations.
  • Deel outcompetes with PaySpace and Atlantic Money acquisitions.
  • Payoneer captures clients via Skuad and Boundless integrations.

What makes Atlas Technology Solutions unique

  • Atlas operates HR platform in 160 countries without local entities.
  • Atlas provides onboarding, payroll, and compliance for remote teams.
  • Atlas uses subscription model with fees for contractor payments.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Generous Parental Leave Program

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Everest Group
Feb 19th, 2026
Why Employer of Record (EoR) consolidation is reshaping global workforce infrastructure

Why employer of record (EoR) consolidation is reshaping global workforce infrastructure. As enterprises scale distributed workforces across jurisdictions, they require a reliable backbone to operationalize employment, payroll, and compliance in countries where they lack entities. In that context, EoR is emerging as an important control layer within broader workforce architecture, particularly for speed, compliance, and global coverage, rather than as a replacement for owned-entity employment models. Providers are responding to this enterprise need through acquisitions such as Payoneer's acquisition of Boundless, Remote's acquisition of Atlas, and Deel's string of tuck-in deals across payroll, payments, and Human Resources (HR) workflows to support a global workforce model. Reach out to discuss this topic in depth. Why the need for a global workforce backbone is intensifying Three demand-side forces are converging. First, global workforce complexity has outpaced traditional operating models. Enterprises are no longer experimenting with remote or cross-border hiring; they are scaling it. Managing employees, contractors, and hybrid workforces across dozens of jurisdictions introduces permanent establishment risk, worker classification exposure, local benefits complexity, and country-specific payroll requirements. As compliance scrutiny intensifies, driven by regulations such as IR35, evolving tax regimes, and data privacy mandates, buyers increasingly demand audit-ready, defensible employment models, particularly in countries where they lack local entities. In this environment, EoR is being positioned as one of the structural mechanisms to operationalize compliant global hiring, rather than just a convenience layer. Second, finance is now a primary stakeholder in global employment decisions. Buyers want better visibility into workforce costs across payroll and contractor payments, benefits administration, and statutory obligation. Fragmentation across EoR providers, local payroll vendors, Foreign Exchange (FX) partners, and expense tools creates reconciliation challenges and weakens cost governance. With a push for greater standardization, EoR and adjacent payroll capabilities are increasingly evaluated as components of a broader financial governance architecture rather than stand-alone HR solutions. Third, buyer tolerance for vendor sprawl is shrinking. Large organizations increasingly prefer fewer strategic partners that can deliver standardized global coverage with local depth. This is directly reflected in Request For Proposals (RFPs) that emphasize platform breadth, automation, Application Programming Interface (API)-led integration with Human Capital Management (HCM) / Enterprise Resource Planning (ERP) systems (such as Workday, SAP, Oracle), and the ability to support multiple worker types through a consistent experience. Build, buy, or partner: infrastructure choices in a global workforce model Historically, many payroll and HCM providers have extended EoR coverage through partnerships rather than acquisitions, an approach that continues today. Providers such as ADP and Paychex embed partner EoR capabilities within broader payroll stacks, prioritizing speed-to-market and flexibility over ownership. However, recent Merger and Acquisition (M&A) activity suggests that some providers view elements of global workforce infrastructure, including payroll engines, payments rails, and compliance capabilities, as too strategic to their long-term positioning to leave in partners' hands. At the same time, most continue to rely on partner ecosystems for in-country legal employment and statutory liability, reflecting the complexity and localized nature of regulatory risk. We look at a few examples below. * Deel's acquisition strategy illustrates a deliberate move toward greater infrastructure control. Deals such as PaySpace (payroll engines), Atlantic Money (cross-border payments), Hofy (global equipment provisioning), and Assemble/Zavvy (HR workflows and compensation) reduce the reliance on partners while strengthening control over service quality, margins, and data. The objective is clear: deliver a full-stack global HR and payroll platform tailored for distributed enterprises * Remote's acquisitions, including Easop (equity compliance) and Atlas expense management, reflect a targeted effort to extend EoR beyond payroll into adjacent governance layers such as equity administration and cross-border expense management that are critical to operationalizing global work at scale * Payoneer's acquisition of Skuad (2024) and Boundless (2026) signals a different but equally important trajectory: FinTechs are pulling EoR into Business to Business (B2B) payments and workforce finance, using employment infrastructure to increase stickiness and expand wallet share within cross-border Small and Mid-sized Business (SMB) and mid-market segments Technology and compliance as the foundation of global workforce infrastructure Increasingly, these deals are targeting: * Automation-heavy platforms, complete with compliance checks, onboarding workflows, and document management * Payroll and payments infrastructure that can be brought in-house * Deep local expertise in complex jurisdictions (APAC, EMEA, emerging markets) * Specialized compliance assets, including entity management, tax advisory, equity administration, and contractor classification This is also where Private Equity (PE) interest is intensifying. Fragmented regional payroll and HR services markets, particularly in Europe and Asia, remain ripe for roll-ups. PE-backed platforms are increasingly combining local payroll depth with standardized technology layers to create scalable global offerings, as seen in activity by SD Worx, TMF Group, and UKG. What we expect in 2026-27 Looking ahead, we see three structural shifts shaping the evolution of global workforce models: * Continued consolidation of global workforce infrastructure, particularly across payroll execution, payments rails, and compliance automation, as enterprises demand fewer, more accountable backbone providers * Deeper convergence between FinTech and workforce platforms, as cross-border payment flows and employment governance become increasingly interdependent in global operating models * A sharper divide between platform owners and ecosystem orchestrators, with some providers prioritizing control over core workforce execution layers, while others focusing on integration, aggregation, and partnership-led models What is unlikely to persist is the middle ground: thin EoR layers with limited technology depth, weak payroll ownership, and high partner dependency. From our perspective, global workforce models are no longer defined by "who can hire in the most countries." It is increasingly defined by who can operationalize work and pay at scale, across payroll, payments, compliance, and worker experience, without introducing governance gaps or fragmentation. M&A is simply the mechanism. The real story is structural: global employment now requires a defensible backbone that integrates payroll execution, payment flows, compliance oversight, and risk allocation into a coherent system, with EoR becoming an important component of that backbone. Providers that recognize this and align their build, buy, and partner strategies accordingly will shape the next phase of the market. If you'd like to discuss the global payroll or EoR space in more depth, please contact Ambika Kini ([email protected]) or Dileep Amanchi ([email protected]).

Startups.com.br
Feb 6th, 2026
Argentine-founded HR tech Atlas acquired by European unicórnio Remote

Founded in 2021 by Argentinians Karen Serfaty and Gianina Rossi, Atlas has been acquired by European unicorn Remote. The startup specialised in payment and benefits solutions for employees hired abroad, particularly through its Atlas Card product. Atlas Card allows companies to issue individual corporate cards to employees with budget controls and usage rules. The company, now based in San Francisco, primarily serves US-based companies with Latin American founders and globally distributed teams, consolidating benefits into a single dollar invoice. Remote, founded in 2019, achieved unicorn status after raising $150 million in a funding round led by Accel Partners at a $3 billion valuation. CEO Job van der Voort said the acquisition addresses cross-border financial management, one of the last major barriers for global HR operations.

Pulse2
Jan 20th, 2026
Remote acquires Atlas to integrate expense management and financial tools for global teams

Remote has acquired Atlas, an expense management and corporate card platform for distributed workforces, to integrate financial tools into its global employment and payroll system. The deal aims to simplify cross-border spending and benefits administration for international teams. Atlas, founded by Karen Serfaty and Gianina Rossi, offers AI-native employee spending solutions including global employee cards, configurable spending rules, and a points-based system for perks across categories like wellness and transit. The platform also manages local health insurance across multiple markets, including the US, Mexico, Colombia and Argentina. Remote, backed by SoftBank, Sequoia and Accel, will embed Atlas's capabilities to help customers standardise employee spending and benefits across regions whilst maintaining compliance controls. Financial terms were not disclosed.

24-7 Press Release
Jan 13th, 2026
Atlas HXM Announces Global Brand Name Refresh, Reinforcing Its Leadership in Human Experience Management

Atlas HXM announces global brand name refresh, reinforcing its Leadership in Human Experience Management. Atlas HXM, the pioneer of the direct Employer of Record (EOR) model, today announced a global brand name refresh that will see its global brand name change from "Atlas" to "Atlas HXM". "Our brand has always been rooted in people and refreshing our brand name to Atlas HXM elevates what has guided us since day one." CHICAGO, IL, January 13, 2026 /24-7PressRelease/ - Atlas HXM, the pioneer of the direct Employer of Record (EOR) model, today announced a global brand name refresh that will see its global brand name change from "Atlas" to "Atlas HXM". This reflects the organization's long-standing commitment to Human Experience Management (HXM) and aligns with its mission to elevate human experiences within the global workplace. For the past decade, Atlas HXM has championed the belief that global work succeeds when people feel supported, empowered, and connected. The refreshed brand name strengthens this message by putting HXM at the forefront of the company's identity. "Our brand has always been rooted in people," said Jim McCoy, CEO of Atlas HXM, "and refreshing our brand name to Atlas HXM elevates what has guided us since day one: that human experience should be the driving force behind global employment. 'For People, by People' is more than just a tagline; it's our operating philosophy, woven into every solution we build and every client we support." Reaffirming Leadership in Human Experience Management HXM represents the next evolution of HR and Human Capital Management (HCM); shifting from transactional processes to creating meaningful, people-centered experiences across the employment lifecycle. Atlas HXM's platform and EOR service model are designed to deliver on this philosophy, enabling companies to expand, onboard, manage, and pay talent across more than 160 countries with an experience-first approach. Atlas HXM's focus on HXM extends beyond technology. It encompasses local expertise, practitioner-led support, and workflows built around the needs of people; not just the systems that manage them. This people-first ethos underpins the company's brand promise, "For People, by People," and defines its approach to the future of global work. Driving the Evolution of the EOR Industry Atlas HXM continues to lead the transformation of the Employer of Record industry with its 100% direct EOR model and growing global footprint. By owning and operating its in-country entities, Atlas HXM delivers greater consistency, control, and compliance for organizations expanding into new markets. This leadership has been recognized by independent analysts, including NelsonHall, which recently named Atlas HXM a Leader in its 2025 NEAT vendor evaluation for Global Employer of Record Services, as well as Everest Group, who recognized Atlas HXM as a Leader in its 2025 Employer of Record (EOR) Solutions PEAK Matrix(R) Assessment. As global companies face rising expectations from employees and increasingly complex talent markets, Atlas HXM is pushing the industry beyond transactional EOR services toward a future in which organizations compete and win based on the quality of the human experience they deliver. "We're entering a new era of global work," McCoy said, "and at the center of it is human experience. This brand refresh sets the stage for what comes next - making global employment more intuitive, more personal, and more connected for companies and talent across the world." Atlas HXM is the pioneer of the direct Employer of Record model, enabling organizations to hire, onboard, manage, and pay global talent in more than 160 countries through a single, scalable solution. With deep local expertise, owned in-country entities, and a people-first technology platform, Atlas HXM empowers companies to expand globally while delivering consistent, high-quality experiences for their distributed workforce. Guided by its principle "For People, by People," Atlas HXM integrates Human Experience Management into every aspect of its platform and service delivery - ensuring that global employment is not only compliant, but genuinely human. Website: https://www.atlashxm.com # # # Contact information. Atlas HXM

Bdaily
Jun 2nd, 2025
Rix Acquires Atlas for Expansion

Rix, a Hull-based business group, is expanding its presence in the UK's holiday home industry by acquiring the well-known local brand, Atlas.

INACTIVE