Population Health Clinical IS Analyst – Senior

Under minimal supervision, the Population Health Clinical IS Senior Analyst is responsible for the design, implementation, optimization, support, and ongoing maintenance of Epic Population Health applications, including Healthy Planet, Compass Rose, registries, care gap workflows, ACO reporting, risk stratification, quality reporting, and value-based care initiatives. This position is ideal for individuals who thrive in a fast-paced, evolving healthcare environment and can effectively balance competing priorities while driving strategic outcomes.

The Senior Analyst serves as a subject matter expert for Population Health and collaborates closely with clinical, operational, quality, finance, analytics, and IT stakeholders to develop solutions that improve patient outcomes, support regulatory requirements, and advance organizational population health strategies. This role partners extensively with Epic application teams, reporting teams, interoperability resources, and business leaders to ensure integrated workflows and actionable data insights across the care continuum.

The Senior Epic Population Health Analyst provides expert-level support, analysis, system design, testing, and optimization for assigned applications. Responsibilities include identifying opportunities to improve care management workflows, care gap closure processes, patient outreach strategies, quality measure performance, risk adjustment initiatives, and value-based care programs. The analyst serves as a lead resource on complex projects and organizational initiatives, including project planning, stakeholder engagement, requirements gathering, solution design, implementation, and post-go-live support.

This position is expected to proactively manage multiple projects simultaneously, develop and maintain application standards and documentation, mentor junior analysts, and establish best practices for system configuration and support. The Senior Analyst interacts professionally with executive leadership, physicians, clinicians, operational leaders, faculty, staff, vendors, and external partners while serving as a trusted advisor for Population Health technology solutions.

• Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex environment
• Advanced critical and analytical thinking proficiencies.
• Excellent verbal/written communication and follow-up skills.
• Demonstrated advanced troubleshooting competencies.
• Excellent organizational and project management skills.

Education:

Bachelor's Degree in a related field is required.

Experience:

• A minimum of five (5) years of directly related Epic experience including in-depth knowledge of software development/build lifecycles. 

Additional Licenses & Certifications:

• Epic certification must be maintained per Epic Corporation standards within 1.5 years of hire is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.