Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Looking for an opportunity that allows you to work both in the office and from home? We have a great opportunity at First American for the right candidate who resides in the greater Orlando Metro area!

This hire will be supporting and managing the day-to-day operations of an escrow team. They will be responsible for closing vacation ownership transactions (real property and personal property) and issuing title insurance in accordance with divisional guidelines. 

Job Description

Essential Functions

• Manages the operating activities of the escrow department to provide best in class service within the desired timeframe
• Assures that all employees within area of responsibility are working towards a common goal
• Participates in the development of both short and long range plans for the organization and personnel
• Collaboratively engage with leaders to create, identify, and implement solutions to further effectiveness of the business
• Advises team and handles non-routine matters
• Builds out new projects within the utilized systems
• Creates and implements new processes in accordance with divisional guidelines
• Reviews processes for compliance and efficiency; processes may include preparation of closing documents, escrow deposit handling, quality assurance and specialized workflows as provided for in client service level agreements

Knowledge and Skills/Technology Used

• Solid administrative skills; management skills
• Successful track record designing, developing, and executing complex projects in area of functional expertise.
• Strong Excel, project management and data analysis skills in order to accomplish the essential functions of this position
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.

Typical Education

BA/BS degree or equivalent combination of education and experience

Typical Range of Experience

• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

Pay Range: $67,000 - $130,000 annually

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

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First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.