US – Service Offer Development Manager

Posted on 6/11/2024



1,001-5,000 employees

Cloud-based healthcare software platform

Mid, Senior

Remote in USA

Required Skills
Market Research
  • Experience in program management, project management, product management, consulting, corporate strategy, business operations, or strategic planning in a SaaS Company
  • Previous experience with healthcare systems (EHR, EMR, Pharmacy)
  • Strong Communication, Analytical, and Problem-Solving Skills
  • Robust business acumen and ability to partner with senior business leaders to drive initiatives
  • Strong critical thinking and decision-making skills
  • Bachelor’s degree in health care, Business, Management, or equivalent experience
  • Experience working closely with or directly on Professional services teams
  • Develop and implement strategies to ensure that the company’s service offerings are competitive and meet the needs of its customers
  • Analyze market trends and customer needs to identify new service opportunities
  • Conduct Market research to identify trends and opportunities
  • Coordinate with cross functional teams to develop internal and customer-facing marketing strategies to promote the company’s service offerings
  • Monitor delivered services to ensure that customers’ outcomes, business goals, and satisfaction of overall delivery is achieved, offering process improvements as required
  • Monitor and analyze the performance of service offers and make recommendations for improvement
  • Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance, and adjust the plan accordingly
  • Generate new perspectives, frameworks, and innovative ideas which are strategically sound and challenge the status quo and enable problem resolution
  • Provide coaching, mentoring, and support to team members and peers

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage


Total Funding



Mississauga, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth



Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs