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Production Support Engineer
Posted on 4/26/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Ruby
Ruby on Rails
SQL
Requirements
  • A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
  • Minimum of one year of Ruby on Rails development experience
  • Intermediate SQL database experience
  • Comfort working in a customer facing role that relies heavily on detailed and regular updates to ongoing issues
Responsibilities
  • Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
  • Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
  • Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
  • Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success
  • You will provide critical issue support to our Technical Success team to help identify and remediate complex technical issues within our production platform
  • You will perform deep dive analysis of problems within the code to identify, report, and resolve bugs in an expedient fashion
  • You will work with the development team to build on automation and tooling that empowers others to self-service support functions of their jobs
  • Promote diversity, equity and inclusion at Invoca
Invoca

201-500 employees

Company Overview
Invoca specializes in the fields of inbound call marketing, call tracking, call intelligence, and pay-per-call advertising.