Sales Excellence and Commercial Operations IT Project Manager

Viatris Pharmaceuticals S.L.

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.
 

Every day, we rise to the challenge to make a difference, and here’s how the Sales Excellence and Commercial Operations IT Project Manager - IT Commercial Operations EU Organization role will make an impact:

In Viatris we are empowering people worldwide to live healthier at every stage of life can only be achieved through our collective passion. We are committed to seeing healthcare not as it is, but as it should be.

The IT Sales Excellence & Commercial Operations Project Manager represents an exciting opportunity to be part of a team of Viatris IT business facing Team supporting stakeholders across the EU region. She/He will work in collaboration & partnership with Viatris IT groups, business units & enabling functions stakeholders and demonstrate ability to think strategically, while gathering project requirements from customer groups from in-market tasks level to enterprise-level deployments of commercial Sales Excellence and Commercial Operations information systems. 

The successful candidate will be responsible of defining and implementing successful Sales Excellence and Commercial Operations IT solutions, involving knowledge about latest trends and technologies, to enable Business Reporting & Sales Excellence strategy and delivering on commercial needs and priorities.

The Sales Excellence and Commercial Operations IT Project Manager will be responsible for the IT demand and projects value delivery across EU markets, as well as optimizing Sales Operations and supporting Sales Excellence initiatives where required.

The success of a Sales Excellence & Commercial Operations IT Project Manager will be measured through successful technical design & project implementation, sales strategy implementation, KPIS and reporting initiatives; and ensuring that delivered platforms and applications are constructed consistent with technology guidelines and IT application roadmaps and internal compliance policies. The role will involve performing Business Analysis as defined in the Key Responsibilities section. 

Previous IT Project Management experience and Sales Excellence and Commercial knowledge will be required for any candidate.

• Establish as a point of contact and accountability for IT Sales Excellence and Commercial Operations, leading exciting and strategic Sales Excellence and Commercial projects within the EU.

• Understands Commercial Customers operational needs and strategic direction, specifically in relation to Sales Operations, Analytics, Reports and Forecasting (Regional and Local perspective).

• Analyzes business requirements and translates them into optimizing Sales operation activities and/or best solutions proposal: high value technology solutions, sales operation improvement and optimization, KPIs reports and defined dashboards.

• Identifies opportunities where technology can build competitive advantage in terms of Sales Operations and provide game-changing innovative ways of approaching key business questions.

• In collaboration with Business Project Manager and SMEs, prepares Project IT business case and presents it for project approval, manages new requirements and scope changes, according to IT governance

• Define and design Sales Excellence and Commercial solutions, that meet client requirements expectations, designed to fulfill information to support strategic decision making and answer clear business questions, supporting strategic decision making.

• Build trust and solid work relationships with Customers and Business Stakeholders by establishing clear objectives and specific requirements and delivering on these according to plan, cost and quality, ensuring they are communicated regularly regarding progress achieved.

• Manages and sets stakeholder expectations, and ensures business unit sponsorship endorsement and agreements from corresponding SMEs

• Ensures resources for projects, project ownership and project leadership from IT perspective. Define the RFQ and SOW for external vendors across the solutions delivery lifecycle.

• Works with service providers and customers to deliver solutions/projects according to established requirements.

• Maintain project plans/milestones and project activities against these. Manages project along with Business Project Owner and according to LT expectations. Manages requirements, project plans, phases, and ensures quality deliverables. Works with service providers and customers to deliver solutions/projects accordingly.

• Maintains flexibility, simplicity and future strategy and Technology Roadmap as pillars for decision making towards solution definition and design. Leverages solutions across countries.

• Ensures all aspects of Commercial Operations are considered through project activities to guarantee successful results.

• Provide all aspects of technical project management, including project scope, detailed project requirement definition, rigorous project estimates (including project plans, budget, timelines, and resourcing), clear decision gates, vendor SOWs, entrance/ exit criteria across phases of development, team resource management, metrics tracking, and technical program delivery to scope and quality standards.

• Effectively lead meetings with clients, vendors, and stakeholders, and conduct productive technology project team status/review meetings, and status reports communications

• Perform business and functional analysis activities (e.g., documenting functional requirements) for projects as required.

• Identify, manage and bring to resolution project risks/ issues. Escalate major project risks to scope or budget or timeline to appropriate escalation points.

• Ensure smooth transition of production applications to support and maintenance structures working with Infrastructure, Security, Compliance, and Run and Support Teams.

• Review projects when complete against business case to ensure projected benefits are being realized.

• Key metrics for performance include on-time, on-budget, on-quality project delivery; client satisfaction on a project-to-project basis; user satisfaction and effective leadership of teams through influence.

About Your Skills & Experience

• Bachelor's degree or equivalent

• Information Technology, Computer Science Engineering Diploma

• Commercial, Sales Excellence Courses/Experience

• Advanced level of English

• 5+ years of proven experience on delivering business and technical requirements in Commercial solutions and Technologies, elicitation, modeling, methodology development

• Demonstrated IT project management skills - planning, organizing, and managing resources

• Strong and communication skills. Successful candidate should be able to communicate easily details (commercial, technical or project related), and translate easily to functional user terms (impact, benefits, what can be done, what is required now and what is nice-to-have)

• Assertiveness to influence

• Experience in a large multinational and dynamic environment

• Experience in the pharmaceutical industry (desired)

• Strong ability to engage cross – functional teams to deliver on time and within budget

• Experience of applying industry standard business analysis approaches 

• Curiosity and willingness to learn, effective communication and ability to quickly develop new technical and functional competencies.

• Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.

At Viatris, we offer competitive salaries, benefits, and an inclusive environment where you can use your experiences, perspectives, and skills to help make an impact on the lives of others.

Viatris is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, nationality, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by local, regional, or state laws, rules, or regulations.

At Viatris, we offercompetitivesalaries, benefitsandan inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.