Full-Time
VIP Services Supervisor
VIP Services
Posted on 10/10/2025
Fontainebleau Resorts
501-1,000 employees
Iconic luxury oceanfront hotel and resort
No salary listed
Miami Beach, FL, USA
In Person
 Customer Experience & Support (2) |
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- Well organized and demonstrated strong problem solving skills.
- Ability to communicate effectively and establish and maintain effective working relationships with staff.
- High school education or equivalent.
- Oversee and monitor staff to ensure positive and engaging customer relations.
- Make reservations for room accommodations, restaurants, etc., as requested by guest or personal assistant.
- Create and maintain guest personal profiles.
- Resolve guest concerns and implement resolutions.
- Schedule labor force and assign work for efficient use of equipment and personnel.
- Supervise VIP Services staff to ensure compliance of Company and departmental rules, policies, and procedures.
- Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.
- Perform concierge duties and other related duties as necessary or assigned.
- Standing or walking for long periods of time. Professional shoes in alignment with the front office/concierge grooming standards.
- Previous concierge and VIP services experience preferred.
- One year supervisory experience preferred.
- College degree preferred.
- Bilingual highly desirable.
Fontainebleau Miami Beach is a luxury hotel and resort that offers lodging, dining, spa, shopping, entertainment, and meetings in one destination on Collins Avenue in Miami Beach. Its experience comes from combining the property’s famous Morris Lapidus architecture with curated guest experiences that weave art, music, fashion, and technology into events and services. It differentiates itself through its historic significance, iconic mid‑century design, and a comprehensive, all‑in‑one resort atmosphere. Its goal is to provide a premier guest experience that attracts visitors seeking glamour and convenience while preserving the property’s legacy as a landmark in hospitality and architecture.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Miami Beach, Florida
Founded
1954
Simplify's Take
What believers are saying
- TIME magazine named Fontainebleau Las Vegas one of World's Greatest Places 2024.
- Expanded amenities attract bleisure travelers; poolside gaming and concierge services differentiate offering.
- Local perks and free self-parking through May 31 drive Nevada market penetration.
What critics are saying
- Condo owners suing over $1,000/night opt-out fees violating 2012 settlement; reversal likely.
- Aggressive broker enforcement risks antitrust scrutiny and accelerates owner defection from program.
- 2022 data breach settlement exposes residual reputational damage and regulatory fine exposure.
What makes Fontainebleau Resorts unique
- Fontainebleau Las Vegas earned MICHELIN Key luxury hospitality award in 2026.
- Seven-story expansion with 50K SF event hall completed; new parking levels operational.
- Hybrid condo-hotel model generates 55% revenue-share from enrolled unit owners.
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Benefits
Flexible Work Hours
Company News
Fontainebleau Miami Beach has filed a lawsuit against Benichay Brothers Group, M.A.K. Realty Group, and Hillcrest Property Services for allegedly bypassing its exclusive condo-hotel rental program.
In a move to attract guests from competitors, Fontainebleau has launched the "Elevate Your Tier" promotion, extending an invitation to loyalty members from various Las Vegas resorts.
Fontainebleau is looking to hire over 6,000 workers to prepare for their opening in December.
MIAMI , June 27, 2023 /PRNewswire/ -- December 9, 2023 marks the 40th anniversary of the release date of Scarface, one of the most infamous feature films in history, which was largely filmed at Fontainebleau Miami Beach. In celebration of this legendary film, Experience With in partnership with BleauLive and Capture Studio Group, is pleased to announce "Experience With Al Pacino."Capture Studios logo Experience With logoAl Pacino, one of the most influential actors of the 20th century, has received numerous accolades during his esteemed career including, but not limited to an Academy Award, two Tony Awards, and two Primetime Emmy Awards, making him one of the few performers to have achieved the Triple Crown of Acting.The black-tie, VIP gala will feature a savory dining experience, followed by an electrifying hour of storytelling and a moderated question-and-answer session with the iconic Al Pacino. The evening will be complemented by musical accompaniments, a rare auction filled with unique Al Pacino memorabilia, and brand partnership activations. The once-in-a-lifetime evening will take place at Sparkle Theater located inside Fontainebleau Miami Beach on Saturday, December 9th with doors opening at 4:45pm. Ticket and event information can be found by visiting https://www.eventbrite.co.uk/e/al-pacino-scarface.The BleauLive Experiential Event Series continues the legacy of hosting iconic entertainment artists that design the culture at Fontainebleau Miami Beach. From the days when The Rat Pack and Elvis graced the stage, to today's history-making 2023 programming
Premium Disposable Vape Brand, HQD, Sponsored Exhibition Fight at Fontainebleau Hotel, MiamiSUNRISE, Fla., June 14, 2023 /PRNewswire/ -- HQD, a premium disposable electronic cigarette manufacturer, is pleased to announce they were a key sponsor for the exhibition fight between Floyd Mayweather Jr. and John Gotti III this past Sunday, June 11, held at FLA Live Arena in Sunrise, Florida.As an official sponsor of the event, HQD Premium Disposables had VIP access to the fighters' open workouts, weigh-ins, the exhibition fight, and the official after-party, which all took place at the Fontainebleau Hotel from June 8-11. . Floyd Mayweather Jr. and John Gotti III in the ring during Exhibition Fight sponsored by HQD Premium Disposables. Photo Credit: Capture StudiosFurthermore, as HQD Premium Disposables was an integral part of the event, the brand's logo was worn on John Gotti III's boxing shorts and was depicted through digital screens within the arena. For even larger attraction and visibility for not only the brand, but using the brand's reputation as a platform to draw awareness for the event itself, HQD Premium Disposables was featured on 10 digital billboards throughout the metro Miami area, which ran from June 1st through the 11th