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Customer Support Representative
Updated on 1/27/2023
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
Requirements
  • Hiring for multiple time zones
  • 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product
  • Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar)
  • Familiarity with Zendesk or comparable CRM platforms
  • Familiarity with Stripe or other payment processing systems
  • Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers
  • You believe that every support interaction is an opportunity to brighten a customer's day
  • You are a strong written and verbal communicator
  • Ability to communicate technical information simply and effectively to customers of every skill level
  • You are able to read between the lines and ask clarifying questions
  • You are a dedicated champion of the needs of your customers
  • You are a highly motivated, self-directing individual who is always looking to improve yourself and your environment
  • You thrive in collaborative environments, and are empowered to work cross-functionally to achieve a goal
Descript

51-200 employees

Audio & video transcription editing platform
Company Overview
Descript's mission is to make video a staple of every communicator’s toolkit, alongside docs and slides. The company's video editor has AI-powered features and intuitive interface fuel YouTube and TikTok channels, top podcasts, and businesses using video for marketing, sales, and internal training and collaboration.
Benefits
  • Healthcare package
  • Catered lunches
  • Unlimited vacation time
  • Remote work option