The opportunity:

As a Business Analyst, you will be responsible for all customer success analytics needs, KPIs, dashboards, and in-depth analysis for the Customer Success department. You will partner with all customer success leads and operations team, to enable and drive a world-class customer success engine. You will use problem-solving skills for the the day-to-day creation and maintenance of KPIs and insights, and exert research capabilities and strategic vision for identifying issues and conducting in-depth analysis. The position is situated under the Business Operations Analytics team, in order to provide full go-to-market context and company metrics ownership. 

What you’ll do:

• Act as the point of contact for all customer success analytics needs.
• Own and manage customer success metrics, inc. monitoring, forecasting, and reporting.
• Drive the analytics discussion internally with Customer Success.
• Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations. 
• Conduct deep dives into drivers of performance (renewal rates, churn, pipeline etc.).Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Customer Success Operations and Data Engineers.
• Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc.

What we expect:

• 3+ Years of data analytics
• 3+ Years of working within Revenue Ops or Business Ops (advantage CS Ops/Analytics)
• Excellent knowledge of Enterprise Software business metrics and KPIs (e.g. ARR, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, Churn, etc.)
• Good knowledge of Excel & SQL
• Experience with SFDC, Gainsight and other business applications
• Experience in BI solutions (advantage - DOMO)
• Experience in Snowflake - advantage
• Experience in the Cyber Security domain - advantage

Salary range guidance for this position is: $108,000-130,000 per year.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for moreinformation on benefits at Armis.