Account Manager

Renewals

Confirmed live in the last 24 hours

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

Communications

Requirements

3+ years experience in Customer Success or Sales with the ability to influence different stakeholders using strong relationship and communication skills
Experience leading customer retention and adoption of a SaaS product for complex accounts
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
Advanced proficiency with contract renewal processes
Experience building relationships with peers and partners
Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic and quota achievement
Ability to thrive in a fast-paced, deadline-driven environment
High attention to detail and proven organizational skills
Ability think and act on both a tactical and strategic level
Problem solving, critical thinking, and communication skills
Forecasting experience with the ability to forecast accurately
Work effectively in a team environment and generate high impact results measured by renewal bookings
Proven ability to organize and prioritize tasks while being process oriented

Responsibilities

Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and ensure our commercial relationship is aligned with the value customers are realizing from Hologram
Partner with our Customer Success organization to understand customer value achievement and product adoption
Identify customer needs, concerns and strategies as related to renewals and expansion
Clearly understand and articulate all Hologram product offerings, subscription, and renewal commitment models
Document renewals activities, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention, and expansion
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch sea turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.

We’re looking for an Account Manager - Renewals to help us retain and expand existing customers’ contracts.

About This Role

As an Account Manager - Renewals, you’ll be responsible for ensuring Hologram retains its and grows our existing business by negotiating renewal of customer contracts and helping customers purchase additional products. This role reports to the Director of Sales and will work closely with Sales and Customer Success.

What you’ll do:

Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and ensure our commercial relationship is aligned with the value customers are realizing from Hologram
Partner with our Customer Success organization to understand customer value achievement and product adoption
Identify customer needs, concerns and strategies as related to renewals and expansion
Clearly understand and articulate all Hologram product offerings, subscription, and renewal commitment models
Document renewals activities, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention, and expansion.
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies.

Helpful skills and experience:

3+ years experience in Customer Success or Sales with the ability to influence different stakeholders using strong relationship and communication skills
Experience leading customer retention and adoption of a SaaS product for complex accounts
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
Advanced proficiency with contract renewal processes
Experience building relationships with peers and partners
Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic and quota achievement
Ability to thrive in a fast-paced, deadline-driven environment
High attention to detail and proven organizational skills
Ability think and act on both a tactical and strategic level
Problem solving, critical thinking, and communication skills
Forecasting experience with the ability to forecast accurately
Work effectively in a team environment and generate high impact results measured by renewal bookings
Proven ability to organize and prioritize tasks while being process oriented

How we work at Hologram

Hologram is a fun, upbeat, and remote-first team united by our core values. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

As part of our team, you’ll receive:

Competitive, transparent pay and equity.
Unlimited paid time off and flexible scheduling
We cover 100% for employees and dependents on our base medical plan
14 weeks of family leave
Monthly benefits budget
Generous home office setup stipend

We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

Together we’re building something great: a way to help everyone – and everything – stay online and connected.

What to expect in the interview process:

Initial phone interview with a recruiter (20-30 minutes)
Zoom with our VP of Sales (30 minutes)
CS Peer zoom interview (30 minutes)
Solutions Engineering zoom interview (30 minutes)
Director of Sales zoom interview (30 minutes)
Director of CS zoom interview (45 minutes)

Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected].

Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

51-200 employees

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