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Account Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
Customer Service
  • 3+ years experience in Customer Success or Sales with the ability to influence different stakeholders using strong relationship and communication skills
  • Experience leading customer retention and adoption of a SaaS product for complex accounts
  • Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
  • Advanced proficiency with contract renewal processes
  • Experience building relationships with peers and partners
  • Excellent customer management skills; including sales, account management, and customer service
  • Personal initiative to identify areas of process improvement and efficiency
  • Strong work ethic and quota achievement
  • Ability to thrive in a fast-paced, deadline-driven environment
  • High attention to detail and proven organizational skills
  • Ability think and act on both a tactical and strategic level
  • Problem solving, critical thinking, and communication skills
  • Forecasting experience with the ability to forecast accurately
  • Work effectively in a team environment and generate high impact results measured by renewal bookings
  • Proven ability to organize and prioritize tasks while being process oriented
  • Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and ensure our commercial relationship is aligned with the value customers are realizing from Hologram
  • Partner with our Customer Success organization to understand customer value achievement and product adoption
  • Identify customer needs, concerns and strategies as related to renewals and expansion
  • Clearly understand and articulate all Hologram product offerings, subscription, and renewal commitment models
  • Document renewals activities, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention, and expansion
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
  • Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

51-200 employees