Senior Interaction / Product Designer

Job Description

CapTech’s Customer Experience (CX) team seeks a Senior Interaction Designer / Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible.

Our interaction designers bring curiosity to every challenge, stay current with evolving design methods and tools, and collaborate closely with cross-functional teams to deliver elegant solutions to complex business problems.

This could be the position for you if:

· You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.

· You are a strategic thinker who can translate business goals and user needs into thoughtful design solutions.

· You are comfortable working within established design systems while also contributing to their evolution.

· You enjoy collaborating with researchers, developers, analysts, and other designers to create cohesive and impactful experiences.

· You have a proven ability to meet tight deadlines, with some supervision, in a fast-paced and innovative environment.

Responsibilities may include:

· Creating personas, customer journeys, wireframes, prototypes, and responsive web and mobile interface designs that follow best practices in usability and interaction design.

· Designing new, engaging digital experiences for web and mobile products, as well as extending and enhancing existing designs based on established design systems.

· Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.

· Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.

· Consulting with clients and team members about the benefits of accessible design.

· Giving insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs.

· Conducting and synthesizing user research to inform design decisions.

· Collaborating with developers to ensure design fidelity and accessibility.

· Researching and understanding design and technology trends and helping determine their relevance for our recommended solutions.

· Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.

Qualifications

· 3-5 years of professional experience, ideally in a consulting or agency context.

· 4-year+ degree in Design, HCI, Psychology, or a related field.

· Strong written, verbal, conceptual, and visual communication skills.

· Proficiency in designing in Figma is required.

· Experience designing developer-ready visual assets and UI components is a plus.

· Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.

· Working knowledge of Agile product development lifecycles and practices is a plus.

· Familiarity with WCAG and accessibility standards is a plus.

Please include a link to your online portfolio with your application in order to be considered.