Customer Support Associate
Confirmed live in the last 24 hours
Bluevine

501-1,000 employees

Provides banking solutions and financing for small businesses
Company Overview
Bluevine stands out as a leading financial technology company, dedicated to empowering small businesses with tailored banking solutions, having successfully provided over $13 billion in financing to more than 400,000 customers across the US. The company's competitive edge lies in its blend of industry-leading technology, security, and expert team, offering streamlined checking, lending, and payment products, and an all-in-one business checking account with industry-leading interest and no monthly fees. With nearly a decade of proven success and backed by prominent investors, Bluevine continues to grow, attracting talent who are passionate about building a better financial future for small business owners.
Financial Services
Data & Analytics

Company Stage

Series F

Total Funding

$883M

Founded

2013

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

18%
Locations
Salt Lake City, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Customer Success & Support
Requirements
  • 1+ years of customer facing experience including client-facing experience
  • High school diploma or GED required
  • Banking and financial experience a strong plus
  • Passion for helping people
  • Ability to learn and work effectively in a virtual environment
  • Critical thinker who loves to solve problems and recommend enhancements
  • A quick thinker and a fast learner with the ability to work and make decisions in a rapidly-changing environment
  • Ability to effectively manage difficult conversations
  • Technology savvy person who can adapt to rapidly changing tools and technologies
  • Exhibits uncompromising integrity
  • Excited about growing a career within a rapidly growing company
Responsibilities
  • You will become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
  • Resolve small business owners' requests regarding Bluevine's products via inbound call, outbound follow-ups, email, and/or chat (average of 25-35+ contacts per day)
  • Ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
  • Leverage Bluevine's innovative technology solutions and systems to process customers requests
  • Meet or exceed performance expectations based key performance indicators like customer experience, effectiveness, and efficiency
  • Identify, resolve, and or escalate risks that may impact the business
  • Provide customer experience feedback along with recommended enhancements
  • Review documents submitted by customers in order to extract information and provide status updates